Komal Girdhar
Hamilton,ON
Summary
To build upon and enhance my professional skills in a reputed and dynamic organization that gives me the opportunity to evolve professionally.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Government Of Canada
01.2024 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Technical Support Representative
Kelly Services
05.2023 - 01.2024
- Reset Security Questions, Unlock accounts and Report fraud activity
- ·Assist with backup of the device before transferring data to a new device and troubleshooting any issues that may arise during the process (music, contacts, Apps, pictures and videos)
- Physical Damage Repairs Isolating if it is a hardware issue and setting up a mail in repair or a store appointment.
- Warranty Support Educating customers on available protection plans and warranties and associated repair options.
- Enter all call activity into an online technical support database and provide documented information to the knowledge base and document problems experience.
Supervisor
Freshii
10.2022 - 03.2023
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
Customer service (part-time)
Twice the Deal Pizza
11.2021 - 08.2022
- Clean and sanitize work areas, equipment, utensils
- Front desk informant and cashier
- Calculate bills and tips and handle money ethically
- Addressing customer inquiries and providing information
- Managed incoming phone calls and recorded guest requests.
Customer service(part-time)
A&W Restaurant
04.2021 - 08.2022
- Ensured compliance with all food safety and handling standards
- Greeting guests and responding to inquiries
- Packing the orders and serving them
- Meeting with time constraints to improve performance.
6th grade English/Mathematic Teacher
D.A.V Public School
09.2020 - 04.2021
- Responsible for classroom arrangement, management, and maintenance in an educational forum
- Monitoring student progress and performance
- Meeting with and communicating with parents and principals, as necessary, to resolve student challenges, praise positive behavior, and encourage and support parental assistance in the educational process
- Preparing and submitting progress reports
- Preparing and conducting Exams.
Computer Operator
Shivam Medicam (wholesale chemist)
07.2018 - 09.2020
- Provided data by operating a computer related to orders
- Performed defined tasks as per documented instructions, such as printing, keeping records, and receipt records
- Reviewed data for deficiencies or errors and cleaned them accordingly
- Collecting and entering data in the system manually.
Education
Supply Chain Management -
Alpha College
08.2022
Project management - undefined
Conestoga College
12.2021
Bachelor of Science-(non-medical) - undefined
Panjab University
05.2018
Skills
Proficient in MS Excel and MS word
Hands-on experience with Jira Software
Performance-driven with hands-on experience in Curriculum development, technology integration, and Scheduling
Hands-on experience in Classroom management and training peers
Ability to work independently with little supervision
Language skills with keen attention to detail resulting in high levels of accuracy
Strong communication and interpersonal skills with the ability to relate to customers, employees, and manager and work as a team player
Excellent interpersonal skills, a team player with a robust analytical bent to problem solving and delivering under a highly stressful environment with resource constraints
Extracurricular Activities
Convener of B.Sc. committee responsible for fests in university. Participated in old age home food drives and entertainment functions.
Hobbies and Interests
- Reading
- Trekking
- Cooking
- Meditation
Timeline
Customer Service Representative
Government Of Canada
01.2024 - Current
Technical Support Representative
Kelly Services
05.2023 - 01.2024
Supervisor
Freshii
10.2022 - 03.2023
Customer service (part-time)
Twice the Deal Pizza
11.2021 - 08.2022
Customer service(part-time)
A&W Restaurant
04.2021 - 08.2022
6th grade English/Mathematic Teacher
D.A.V Public School
09.2020 - 04.2021
Computer Operator
Shivam Medicam (wholesale chemist)
07.2018 - 09.2020
Supply Chain Management -
Alpha College
Project management - undefined
Conestoga College
Bachelor of Science-(non-medical) - undefined
Panjab University
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