Summary
Overview
Work History
Education
Skills
Timeline
Generic

Komal Garg

Mississauga,CA

Summary

Highly-motivated, detail-oriented, and able to work independently in a proactive manner. Skilled in building rapport with clients and providing exceptional service to exceed expectations.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Concentrix
09.2023 - 03.2024
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Reduced call resolution time through efficient problem-solving and communication skills.

Supervisor

Tim Hortons
12.2022 - 09.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Customer Service Representative

Muthoot Finance
03.2020 - 04.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Processed customer service orders promptly to increase customer satisfaction.

Human Resource Representative

Authentic Education Centre
05.2017 - 03.2020
  • Provided comprehensive HR advice on diverse topics, including Digital Solutions, Payroll, Pension, Benefits, Recruitment, and Learning
  • Applied critical thinking to assess complex HR situations, delivering effective responses to various stakeholders
  • Advocated for a digitized HR experience, contributing to the evolution of HR policies and programs
  • Collaborated effectively in a highly engaged team, offering support and demonstrating computer savviness
  • Developed proficiency in HR skill sets, including payroll, pension, benefits, and workplace policies
  • Showcased commitment by being on-site during training and displaying flexibility in working various shifts.

Education

Bachelor of Commerce -

Panjab University

Financial Planning and Wealth Management -

Lambton College

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Customer Relations
  • Call center experience
  • Complaint resolution
  • Follow-up skills

Timeline

Customer Service Representative

Concentrix
09.2023 - 03.2024

Supervisor

Tim Hortons
12.2022 - 09.2023

Customer Service Representative

Muthoot Finance
03.2020 - 04.2021

Human Resource Representative

Authentic Education Centre
05.2017 - 03.2020

Bachelor of Commerce -

Panjab University

Financial Planning and Wealth Management -

Lambton College

Similar Profiles

CREATE PROFILE
Komal Garg