Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Komal Gandhi

Summary

To seek and maintain Part-Time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Pharmacy Assistant

ProCare IDA Pharmacy
10.2021 - Current
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Merchandised over-the-counter goods and rotated stock
  • Updated computer system with current customer, payment and inventory information.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Operated cash register (POS) and performed front counter tasks to facilitate daily operations.
  • Restocked pharmacy shelves with supplies and medicines and ordered new items from K&F and Pharmaclik (Mckesson) to avoid shortages.
  • Organized client information into correct profiles while maintaining confidentiality.
  • Received, processed and entered prescription orders into pharmacy databases.
  • Implemented strong filing techniques to sort and store important documents and medical forms.
  • Kept pharmacy counter and related areas clean, neat and organized.

Accounting Clerk

Procare IDA Pharmacy
09.2019 - Current
  • Maintained accounting records utilizing in-house and client systems for 170 retirement home care patients
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process
  • Transferred data and documents to facilitate system migration and software updates.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, patients reimbursements, and statements.
  • Analyzed and verified patients expense reports for accuracy.
  • Maintained accurate and complete documentation to facilitate accounting, filing and tax purpose functions.

Administrative Assistant/Client Supporter

COTA Health
04.2019 - 06.2020
  • Around 460 clients who were supported by government housing funding for administrative duties
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.

Human Resource Accounting and Administration

Scotiabank
09.2011 - 01.2018
  • Completed bi-weekly payroll, HR requirements duties and accounting for company employees.
  • Addressed and resolved complex and unexpected variances.
  • Effectively communicated with employees about payment needs and kept updated, detailed and accurate ledgers.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Implemented new accounting processes to decrease spending and work flow downtime.

Compensation Administrator

Scotiabank
10.2005 - 08.2011
  • Conducted day-to-day administrative tasks such as bonus payments, payroll, Deferred payment plan, flexbenefits, severance to maintain information files and process paperwork.

Training Officer

Scotiabank
07.2002 - 10.2005
  • Developed and implemented effective lesson plans to cover necessary material for 400 users worldwide
  • Identified training needs and planned classes accordingly.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Provided coaching and mentoring to employees.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Acted as training subject matter expert and provided extensive technical support to different departments.

Administrative Assistant

Scotiabank
06.1999 - 07.2002
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Drafted correspondence and other documents for Directors and department heads in company's voice.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Education

Professional In Computer Science - Computers And IT

Aptech Computer Inc
India
06.1998

Skills

  • Strong knowledge in MS Office including Word, Excel, PowerPoint, MS Outlook, Lotus Notes and SharePoint
  • Knowledge in pharmacy systems Kroll, POS, Mckesson and K&F and Pluto (In-House software for retirement home invoices and accounting)
  • Strong knowledge in HR Systems such as Peoplesoft, Horizon & Minimart, Authoria and Solium
  • Fluent (written and verbal) in English, Hindi, Gujarati
  • Full cycle Accounting (processing and reconciliation, accruals, invoices, payroll, accounts payable, account receivables) for more than 4,000 clients
  • Human Resources Expertise includes sensitivity to HR issues and confidentiality of information, HR Reports, full cycle Compensation, Flex Benefits and terminations
  • Proven attention to accuracy and detail Excellent time-management and organization skills with the capacity to handle multiple projects/inquires and meet tight deadlines in environments with ever changing priorities
  • High degree of initiative and sound judgement; works independently; takes initiative to identify and solve problems
  • Build strong relationships and consensus internally and externally and across all levels to achieve objectives with a strong customer service orientation
  • Drug Inventory Control, preparing Bulk Medications and Bubble Packs, Documentation and Recordkeeping and Pharmacy Policies and Procedures
  • Teamwork and Collaboration

Timeline

Pharmacy Assistant

ProCare IDA Pharmacy
10.2021 - Current

Accounting Clerk

Procare IDA Pharmacy
09.2019 - Current

Administrative Assistant/Client Supporter

COTA Health
04.2019 - 06.2020

Human Resource Accounting and Administration

Scotiabank
09.2011 - 01.2018

Compensation Administrator

Scotiabank
10.2005 - 08.2011

Training Officer

Scotiabank
07.2002 - 10.2005

Administrative Assistant

Scotiabank
06.1999 - 07.2002

Professional In Computer Science - Computers And IT

Aptech Computer Inc

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