Komal Dasadiya
Kitchener,ON
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Walmart Canada
Kitchener, Ontario
05.2023 - Current
- Created reports on customer feedback, complaints, and suggestions for management review.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Driving the sales support for the Walmart in the waterloo store.
IT Support Engineer
Uplers Soultions
Ahmedabad, Gujarat, India
04.2020 - 08.2022
- Developed and maintained user accounts, permissions, and access rights.
- Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
- Assisted with network infrastructure design and implementation.
- Configured routers and switches according to organizational specifications.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
Help Desk Technician
iVenus
Ahmedabad, Gujarat
07.2017 - 03.2020
- Configured security settings or access permissions for groups and individual users.
- Managed user accounts including passwords resets, account creation and deletion.
- Supported remote desktop connections for users requiring assistance offsite.
- Provided end-user training when needed.
- Performed troubleshooting to diagnose and resolve technical issues.
Education
Post-Degree Certificate - Project Management
Canadore College of Applied Arts And Technology
North Bay, ON04-2024
Post-Degree Certificate - Quality Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08-2023
Skills
- Complaint resolution
- Inbound and Outbound Calling
- Product Knowledge
- Appointment Scheduling
- Call Management
- Information Security
Timeline
Customer Service Representative
Walmart Canada
05.2023 - Current
IT Support Engineer
Uplers Soultions
04.2020 - 08.2022
Help Desk Technician
iVenus
07.2017 - 03.2020
Post-Degree Certificate - Project Management
Canadore College of Applied Arts And Technology
Post-Degree Certificate - Quality Management
Conestoga College Institute of Technology And Advanced Learning
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