Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Komal Chandel

Coquitlam,BC

Summary

Driven by a results-focused approach, I excelled at UNIQLO, enhancing customer satisfaction and engagement through expert product knowledge and exceptional service. My collaborative teamwork and active listening skills contributed to a positive shopping environment, achieving significant sales targets and fostering customer loyalty.

Awarded as The- BEST CUSTOMER SERVICE STAFF and The VOICE OF STORE (UNIQLO). Self-motivated individual with strong desire to succeed and meet goals. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths.

Overview

8
8
years of professional experience

Work History

Store Associate

UNIQLO
05.2024 - 08.2024
  • Performed cash, card, and check transactions to complete customer purchases.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve queries.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Implemented loss prevention strategies, contributing to decrease in shrinkage rates.
  • Increased foot traffic with effective storefront merchandising and creative displays.
  • Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
  • Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
  • Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.

Store Associate

UNIQLO
09.2023 - 01.2024


  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each day.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
  • Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
  • Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Social Media Marketing introducing new products and attracting customers in store for purchase.

Social Media Manager

MUHENERA
06.2020 - 05.2023
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
  • Monitored social media trends to keep brand's content relevant and engaging.

Certified Zumba Instructor

BLAST THE FAT FITNESS STUDIO
03.2018 - 05.2020
  • Encouraged client accountability for reaching fitness goals through establishing a supportive and motivational community within the studio.
  • Managed administrative duties such as class scheduling, registration, payment processing, and reporting class statistics to management.
  • Received positive evaluations from participants due to clear instruction, high energy, and an encouraging attitude during classes.
  • Promoted overall wellness by incorporating education on healthy lifestyle choices into class sessions.
  • Ensured safety during classes through proper demonstration of techniques and monitoring of participants'' form.
  • Expanded the studio''s offerings by developing new Zumba-inspired programs tailored to specific age groups or fitness goals.
  • Improved customer retention with consistent communication, encouragement, and follow-up on progress.
  • Increased class attendance by creating fun and engaging Zumba routines.
  • Maintained up-to-date knowledge of Zumba trends and choreography through ongoing professional development opportunities.
  • Created unique choreography for classes.

Customer Service Representative

THE FAVOURITE BOUTIQUE
09.2016 - 02.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Master Of Business Administration - Marketing, Leadership, Human Resource Management

UNIVERSITY CANADA WEST
Vancouver, BC

Bachelor Of Arts -

L.S Raheja College of Commerce And Arts
India, Mumbai
06.2016

Higher Secondary School -

A.P International College
India, Mumbai
05.2013

Skills

  • Customer Service
  • Cash Handling Accuracy
  • Attention to Detail Focus
  • Team Collaboration
  • Active listening techniques
  • Team Leadership
  • Payment Processing
  • Product Knowledge Expertise
  • Safety oversight
  • Conflict resolution competency
  • Adherence to store policies
  • Promotion and discount understanding
  • Effective communication abilities
  • Sales target achievement
  • Friendly and Helpful
  • Digital Content Creator
  • Writer

Languages

English
Native or Bilingual
Hindi
Full Professional
Marathi
Full Professional

Timeline

Store Associate

UNIQLO
05.2024 - 08.2024

Store Associate

UNIQLO
09.2023 - 01.2024

Social Media Manager

MUHENERA
06.2020 - 05.2023

Certified Zumba Instructor

BLAST THE FAT FITNESS STUDIO
03.2018 - 05.2020

Customer Service Representative

THE FAVOURITE BOUTIQUE
09.2016 - 02.2018

Master Of Business Administration - Marketing, Leadership, Human Resource Management

UNIVERSITY CANADA WEST

Bachelor Of Arts -

L.S Raheja College of Commerce And Arts

Higher Secondary School -

A.P International College

Similar Profiles

CREATE PROFILE
Komal Chandel