Komal Bhagat
Richmond,BC
Summary
Dynamic Team Lead Manager at Jack and Jones with a proven track record in training and mentoring, enhancing team performance. Expert in customer relationship management and conflict resolution, achieving significant sales growth through effective upselling strategies. Committed to fostering a high-performing team culture while delivering exceptional customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Lead Manager
Jack and Jones
04.2025 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted in recruitment to build team of top performers.
Sales Associate
COACH
Vancouver, British Columbia
07.2024 - 08.2025
- Provided personalized customer service by understanding client preferences, and offering styling advice, leading to increased customer satisfaction and repeat business.
- Achieved and exceeded monthly sales targets through effective cross-selling and upselling strategies.
- Improved CRM efficiency by 30+%
- Prepared detailed sales reports, and provided actionable feedback to enhance store performance.
- Built long-term customer relationships to foster loyalty, and drive brand advocacy.
Guest Service Leader
WestJet Airlines
09.2023 - 08.2024
- Managed high-volume customer inquiries, including online bookings, cancellations, and refunds, ensuring a seamless travel experience.
- Utilized active listening and problem-solving skills to resolve customer concerns promptly and effectively.
- Greeted passengers, assisted with baggage storage, and delivered onboard announcements to enhance customer experience.
- Processed payments, prepared invoices, and maintained accurate records of transactions.
- Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
Education
BACHELORE'S - SCIENCE
Capilano University
North Vancouver12-2025
MOA -
Pacific Link College
Surrey, BC02.2025
ECEA -
Pacific Link College
Surrey, BC12.2024
Computer Diploma - COMPUTER APPLICATIONS
AMRITSAR COLLEGE OF TECHNOLOGY
Indian River, ON, INDIA05.2021
Skills
- Customer relationship management
- Conflict resolution and problem-solving
- Sales techniques and upselling
- Multitasking and time management
- Team leadership and training
- Data entry and inventory control
- Multilingual communication
- Medical terminology and healthcare support
- Retail operations and customer engagement
Certification
- First Aid Certification - American Red Cross.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
- Early Childhood Education Certificate
- RAIC PASS
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
French
Elementary
Timeline
Team Lead Manager
Jack and Jones
04.2025 - Current
Sales Associate
COACH
07.2024 - 08.2025
Guest Service Leader
WestJet Airlines
09.2023 - 08.2024
BACHELORE'S - SCIENCE
Capilano University
MOA -
Pacific Link College
ECEA -
Pacific Link College
Computer Diploma - COMPUTER APPLICATIONS
AMRITSAR COLLEGE OF TECHNOLOGY