Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Komal Bhagat

Richmond,BC

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

club 16
Richmond, BC
08.2023 - Current
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Responded to inquiries and room requests made online, by phone and via email.

Customer Service Representative/Barista Shift Lead

paradies lagardere
Richmond, BC
05.2022 - Current
  • Maintained knowledge base of frequently asked questions to ensure accuracy in responses provided by agents.
  • Trained staff to provide excellent customer service to challenging customers.
  • Completed leaves of absence, time off requests and department transfers.
  • Promoted clean, safe, friendly work environment for employees and guests.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Excelled in exceeding daily credit card application goals.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.bar
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Customer Service Associate

vlcc
Amritsar, Punjab
05.2020 - 08.2021
  • Greeted customers and identified their needs.
  • Processed customer orders accurately and efficiently.
  • Maintained an organized system for tracking customer interactions and feedback.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Suggested product solutions based on individual customer needs.
  • Stayed informed of industry trends by attending relevant workshops and seminars.

Education

Associate of Science - Biological Sciences

Capilano University
North Vancouver, BC
01.2025

Basic Training Diploma - DIPLOMA IN COMPUTER APPLICATIONS

AMRITSAR SCHOOL OF TECHNOLOGY
AAMRITSAR,PUNJAB
04.2021

High School Diploma -

Ssss Senior Secondary School
Amritsar , Punjab
04.2020

Skills

  • Office Administration
  • Supply Management
  • Correspondence Typing
  • File Organization
  • Cash Handling
  • Customer Service
  • Front Office Management
  • Problem-Solving Skills
  • Skilled in MS OFFICE,MS WORD,POWERPOINT
  • Hospitality Services
  • Fluent in ENGLISH,HINDI,PUNJABI and beginner level french
  • Scheduling Appointments
  • Bookkeeping
  • Meeting Scheduling

Languages

English
Native/ Bilingual
French
Limited
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

Certification

  • FOOD SAFE Training -2022
  • COMPUTER APPLICATIONS Training -2021

Timeline

Front Desk Receptionist

club 16
08.2023 - Current

Customer Service Representative/Barista Shift Lead

paradies lagardere
05.2022 - Current

Customer Service Associate

vlcc
05.2020 - 08.2021

Associate of Science - Biological Sciences

Capilano University

Basic Training Diploma - DIPLOMA IN COMPUTER APPLICATIONS

AMRITSAR SCHOOL OF TECHNOLOGY

High School Diploma -

Ssss Senior Secondary School

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