Shivam Kumar
Winnipeg,MB
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Anand Boot Store. Proven ability to resolve customer complaints and enhance brand loyalty while managing cash handling efficiently. Recognized for fostering a positive team environment and optimizing operations to boost sales performance.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
Anand Boot Store
03.2021 - 05.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Shopkeeper
Anand Shoes
08.2016 - 04.2025
- Managed daily operations, ensuring a clean, organized, and efficient store environment.
- Kept sales receipts and maintained accounting records.
- Assisted customers by answering questions and suggesting merchandise.
- Tagged merchandise and neatly stocked on shelves and display areas.
Restaurant Owner
Veerji Chaap Franchise
01.2023 - 03.2025
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Recruited, hired, and trained talented staff to fill vacancies.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Planned and executed strategies to increase customer loyalty and retention.
Education
Bachelor of Arts -
Baljindra College
Faridkot, Punjab, India03-2018
High School Diploma -
M.G.M Senior Secondary School
Faridkot, Punjab, India03-2016
High School -
Tagore Public School
Faridkot, Punjab, India03-2014
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Team management
- Heavy lifting
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Restaurant Owner
Veerji Chaap Franchise
01.2023 - 03.2025
Cashier Team Lead
Anand Boot Store
03.2021 - 05.2025
Shopkeeper
Anand Shoes
08.2016 - 04.2025
Bachelor of Arts -
Baljindra College
High School Diploma -
M.G.M Senior Secondary School
High School -
Tagore Public School
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