Summary
Overview
Work History
Education
Skills
Websites
Achievement and Awards
Volunteer Experience
References
Languages
Certification
Timeline
Generic

Komal Balki

Toronto,ON

Summary

Versatile and dedicated professional with a unique background encompassing the rapidly evolving realms of customer management and team relationship-building. Known for a growth mindset, exceptional customer service, and robust management skills, I am consistently recognized for leadership dedication and a proactive learning attitude. Whether collaborating in a team or working individually, I bring a positive outlook towards life, viewing challenges as opportunities to learn and grow. Seeking an opportunity to leverage my skills in a progressive career, I am eager to contribute to an organization where I can expand my knowledge, enhance my expertise, and play a pivotal role in achieving both short- and long-term organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Study Group, New Delhi (August 2021-November 2022)

Study Group
08.2021 - 11.2022


  • Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Drove Operational Improvements which resulted in sayings and improved profit margins.Enhanced customer satisfaction by addressing and resolving complex inquiries promptly.
  • Collaborated with team members, sharing best practices for handling challenging situations effectively.
  • Maintained high levels of professionalism while managing multiple customer requests simultaneously.
  • Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.
  • Served as a liaison between customers and internal departments, facilitating communication to resolve issues promptly.
  • Managed sensitive information discreetly while adhering strictly to data protection protocols.
  • Handled a high volume of inbound calls and emails, prioritizing tasks effectively to maintain exceptional customer service standards.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

The Oberoi Hotels and Resorts, New Delhi (July 2019-August 2021)

The Oberoi Hotels and Resorts
07.2019 - 08.2021
  • Completed paperwork, recognizing discrepancies, and promptly addressing for resolution
  • Appraised by a variety of guest remarks on EGQ (Electronic Guest Questionnaire) for personalized service
  • Performs data entry and guest transactions on a computer system, utilizing hotel PMS (Property Management System) that are Opera and Micros
  • Takes ownership of guest complaints and provides prompt solutions within the scope of authority
  • Successfully set foot on the OCLD (The Oberoi Centre of Learning and Development) till level 2 in the first attempt
  • Understood the importance and implemented quality standards.


JW Marriott, Mumbai (June 2017-October 2017)

JW Marriott
06.2017 - 10.2017
  • Completed 19 weeks of Industrial Exposure Training.
  • Managed a diverse portfolio of clients, providing personalized attention.
  • Accorded with Exceptional performance in the Food and Beverage department.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

Post graduation diploma in Global Business Management -

Humber College, Lakeshore Campus
01.2025

Bachelors of Hotel Management and Hospitality Administration -

Institute of Hotel Management, Gujarat
01.2019

Higher Secondary -

DAV School, Bilaspur, Chhattisgarh
01.2016

Skills

  • Microsoft Office MS PowerPoint, MS Excel
  • SAP (System, Application and Products in data processing)
  • PSM (Property Management System); Opera and Micros Telephone Etiquette
  • Interpersonal skills
  • Public Relations (Customer Facing)
  • Teamwork and Collaboration
  • Decision-Making
  • Cash Flow Forecasting
  • Financial Reporting
  • Tax Compliance
  • Economic Forecasting
  • Financial Planning
  • Client Relationship Building
  • Accounts Payable and Receivable
  • Financial Risk Manager

Achievement and Awards

  • Voted for the Employee of the Quarter Award for excellent handling of workload during pandemic
  • Won the Top Earner of the Quarter
  • Won Employee of the Quarter Award for handling maximum cases in Study Group.
  • I interacted with a lot of International clientele.

Volunteer Experience

  • Swachh Bharat Mission Ministry Of Tourism, 09/2016, Delhi
  • Vibrant Gujarat Global Submit 01/2019, Gujarat

References

Susan Malathi Borgia, malthiborgla@gmail.com, 

Institute of Hotel Management, Gujarat

Languages

English
Full Professional
Hindi
Full Professional

Certification

  • Finance related courses Training

Timeline

Study Group, New Delhi (August 2021-November 2022)

Study Group
08.2021 - 11.2022

The Oberoi Hotels and Resorts, New Delhi (July 2019-August 2021)

The Oberoi Hotels and Resorts
07.2019 - 08.2021

JW Marriott, Mumbai (June 2017-October 2017)

JW Marriott
06.2017 - 10.2017

Post graduation diploma in Global Business Management -

Humber College, Lakeshore Campus

Bachelors of Hotel Management and Hospitality Administration -

Institute of Hotel Management, Gujarat

Higher Secondary -

DAV School, Bilaspur, Chhattisgarh

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