Komal
Kitchener,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Dollar Tree
09.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Streamlined call center processes for improved efficiency and reduced wait times.
Sales Associate
Hudson's Bay
05.2023 - 08.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Demonstrated excellent customer service in refund, exchange, and purchase transactions.
- Assisted with Fitting Room duties, maintaining a clean counter area, ensuring supplies availability, and addressing customer inquiries
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2023
Skills
- Effective Communication
- Decision Making
- Interpersonal Skills
- Time Management
- Product Knowledge
- Problem Solving
- Multitasking
- Payment Processing
- Inventory Management
- Stress Management
- Attention to Detail
Availability
Full Time
Timeline
Customer Service Representative
Dollar Tree
09.2023 - 01.2024
Sales Associate
Hudson's Bay
05.2023 - 08.2023
Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
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