Komail Rizvi
Winnipeg,Canada
Summary
Dedicated customer service professional with a proven track record of high productivity and efficiency. Expertise in conflict resolution, data entry, and customer relationship management, fostering positive interactions. Exceptional communication and problem-solving abilities drive successful outcomes for customers.Detail-oriented Client Service Associate with exceptional organizational skills and a proven track record of delivering outstanding customer service. Adept at engaging with diverse clientele to understand their needs and resolve issues effectively. Seeking a challenging position that values commitment and hard work while providing opportunities for professional growth.
Overview
9
9
years of professional experience
Work History
Customer Services representative
NTT Data
Winnipeg, MB
07.2024 - Current
- Pensioner’s Dental Services plan
- Now working with Collabria
Senior Client Relation Representative
IG Wealth management
Winnipeg, MB
11.2021 - 01.2024
- Investments RRSP, TFSA, NON-REG, GIC
- Mortgage
Sales Authorized Agent
Bell Canada
Winnipeg, MB
03.2021 - 11.2021
- Making outbound calls, selling Bell residential services
- D2D sales
Customer Service Representative
24/7 intouch
Winnipeg, MB
03.2019 - 01.2021
- Airbnb Supervisor
- Assist all agents through inbound calls, emails, and/or chats.
- Communicate a variety of information to the agent to help them solve case
- Be an active listener and help resolve agent inquiries, correct answers for better experience for Customers
Insurance Broker
A-Plus insurance service
Winnipeg, MB
08.2016 - 01.2019
- Number one priority was to Help Client's, if that's by Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to
- Assisted clients with Home, Auto, Commercial Insurance claims, and also follow up with insurance company, if client doesn't get a call within 48 hours after claim has been sent
- Assisted customers in an average time by answering questions, responding to inquiries and handling requests by phone
- Record all phones calls entry and put admin notes
- Provided customers with important details about billing, payment processing and support procedures and requirements
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Education
High school diploma -
Sir Winston Churchill high school
Calgary, ABSkills
- Microsoft Office
- Self-motivation
- Written and Verbal Communication
- Adaptability
- Multi-taking
- Time management
- Customer service
- Leadership
- Quick learner
- Multi-line phone talent
- Ability to Work Under Pressure
- Data entry
- Teamwork
- Working individually
- Active listening
- Problem solving
Timeline
Customer Services representative
NTT Data
07.2024 - Current
Senior Client Relation Representative
IG Wealth management
11.2021 - 01.2024
Sales Authorized Agent
Bell Canada
03.2021 - 11.2021
Customer Service Representative
24/7 intouch
03.2019 - 01.2021
Insurance Broker
A-Plus insurance service
08.2016 - 01.2019
High school diploma -
Sir Winston Churchill high school