Jessica Fudge
Saint John
Summary
Dedicated professional with a strong background in compassionate caregiving and customer service, honed at Hilton. Proven ability to enhance client satisfaction through effective problem-solving and time management. Skilled in developing personalized care plans and maintaining operational efficiency, ensuring a positive experience for all clients and guests.
Overview
12
12
years of professional experience
Work History
Home Care Provider
Self Employed
06.2017 - 12.2024
- Provided personalized care and support to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility, personal hygiene, and nutrition, fostering independence and dignity.
- Developed individualized care plans tailored to client needs, improving quality of life and satisfaction.
- Coordinated medication management schedules, ensuring adherence and minimizing health risks.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted disabled clients to support independence and well-being.
Front Desk Agent
Hilton
10.2014 - 06.2017
- Assisted guests with check-in and check-out processes to ensure seamless arrival and departure experiences.
- Managed incoming calls and emails, providing information on hotel services and local attractions.
- Maintained accurate guest records in property management system to support operational efficiency.
- Addressed guest inquiries and resolved issues promptly, enhancing overall customer satisfaction.
- Collaborated with housekeeping staff to ensure timely room readiness for incoming guests.
- Provided administrative support by processing reservations and updating booking information as needed.
- Collected room deposits, fees, and payments.
Chemical Sales Associate
Premier Farnell
11.2012 - 09.2014
- Assisted customers in selecting products, enhancing overall shopping experience and satisfaction.
- Executed sales transactions efficiently, ensuring accuracy and adherence to company policies.
- Maintained product displays and inventory levels, contributing to organized store environment.
- Addressed customer inquiries and resolved issues promptly, fostering positive relationships.
- Participated in promotional events, effectively communicating product benefits to drive sales growth.
- Built relationships with customers to encourage repeat business.
Education
Administrative Legal Computer -
Mactech Distance Education
Sydney, NS01-2007
High School Diploma -
Simonds High School
Saint John, NB06-2004
Skills
- Compassionate caregiving
- Customer service
- Problem-solving skills
- Hospitality services
- Time management
- Teamwork and collaboration
- Multi-tasking strength
Languages
English
Timeline
Home Care Provider
Self Employed
06.2017 - 12.2024
Front Desk Agent
Hilton
10.2014 - 06.2017
Chemical Sales Associate
Premier Farnell
11.2012 - 09.2014
Administrative Legal Computer -
Mactech Distance Education
High School Diploma -
Simonds High School
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