Koloh Tcheley Yeo
Toronto,Ontario
Summary
Proven Lunchroom Supervisor Education Assistant at TFS - Canada's International School, adept in time management and critical thinking. Excelled in creating a sanitary and supportive environment, enhancing student behavior management through active listening and adaptability. Demonstrated professionalism and excellent communication, contributing to effective team building and problem-solving.
Overview
7
7
years of professional experience
Work History
Lunchroom Supervisor Education Assistant
TFS - Canada's International School
10.2022 - 01.2024
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Assisted teachers during non-meal hours with classroom and student support needs.
Customer Service Representative
Pullman Hotel
01.2017 - 01.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Arts - Political Science
York University
Toronto, ON06.2025
Diploma Paralegal - Paralegal Studies
Trios College Business, Technology, Healthcare
Toronto, Canada10.2024
Master of Arts - English For Academic Purposes
ELS Language Centers
Toronto, Canada12.2019
MBA - Business Administration
IUGB International University of Grand-Bassam
Ivory Cost04.2018
High School Diploma -
College Les Lutins
Ivory Cost07.2016
Skills
- Time management abilities
- Active Listening
- Critical Thinking
- Professionalism
- Report Writing
- Excellent Communication
- Time Management
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Lunchroom Supervisor Education Assistant
TFS - Canada's International School
10.2022 - 01.2024
Customer Service Representative
Pullman Hotel
01.2017 - 01.2018
Bachelor of Arts - Political Science
York University
Diploma Paralegal - Paralegal Studies
Trios College Business, Technology, Healthcare
Master of Arts - English For Academic Purposes
ELS Language Centers
MBA - Business Administration
IUGB International University of Grand-Bassam
High School Diploma -
College Les Lutins
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