Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KOLLIN VUONG

Murrieta

Summary

Dedicated Shift Lead committed to providing quality care for ultimate customer satisfaction. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

Overview

2
2
years of professional experience

Work History

Back of House

Jersey's Pizza
11.2021 - 08.2023
  • Collaborated with front-of-house staff to ensure customer satisfaction and a high-quality dining experience
  • Ensured high standards of cleanliness and sanitation in the kitchen, resulting in an A-star health rating
  • Ensured that recipes were followed accurately and consistently
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.

Shift Lead/Ice Cream Maker

Handel's Homemade Ice Cream
08.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Maximized product consistency by following established recipes and measuring ingredients accurately.
  • Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.

Education

A.A. Biology -

Mt. San Jacinto College
04.2024

High School Diploma -

Murrieta Mesa High School
06.2022

Skills

  • Excellent Customer Service Skills
  • Knowledge of Food Safety
  • Ability to Work Under Pressure
  • Fast Learner
  • Excellent Work Ethic
  • Friendly and Outgoing Attitude
  • Motivated Attitude

Languages

English
Vietnamese

Timeline

Shift Lead/Ice Cream Maker

Handel's Homemade Ice Cream
08.2023 - Current

Back of House

Jersey's Pizza
11.2021 - 08.2023

A.A. Biology -

Mt. San Jacinto College

High School Diploma -

Murrieta Mesa High School

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KOLLIN VUONG