Summary
Overview
Work History
Education
Skills
Timeline
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Kole Paulin-Poitras

Hanmer,Canada

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

3
3
years of professional experience

Work History

Account Manager

Rct Technologies
01.2023 - Current
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Parts Manager

Rct Technologies
07.2022 - 01.2023
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Managed a team of technicians, providing training and support to improve their performance and productivity.

Field Service Technician

Rct Technologies
03.2022 - 07.2022
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.

Global Field Technician

NSS Canada
06.2021 - Current
  • Installation and programming of proximity detection/collision avoidance systems for hexagon mining on heavy equipment and light vehicles (i.e. haul trucks, rock trucks, pick up trucks, etc).
  • Followed safety procedures to avoid injuries in field.
  • Managed on-site and off-site installation, repair, maintenance and test tasks.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Reviewed technical documentation to complete equipment maintenance and repair.

Education

No Degree - Electrical Engineering Technology

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON

Skills

  • Account Development & Management
  • Customer Service
  • Contract Negotiation
  • CRM Software
  • Customer training
  • WHIMIS
  • Working at Heights
  • Forklift Operator Certification
  • First Aid
  • Microsoft PowerPoint, Excel, and Word

Timeline

Account Manager

Rct Technologies
01.2023 - Current

Parts Manager

Rct Technologies
07.2022 - 01.2023

Field Service Technician

Rct Technologies
03.2022 - 07.2022

Global Field Technician

NSS Canada
06.2021 - Current

No Degree - Electrical Engineering Technology

Cambrian College of Applied Arts And Technology

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Kole Paulin-Poitras