Kolawole Osobu
Ottawa,Canada
Summary
Dedicated administrative manager, pro efficient in various office support, well organized with outstanding coordination and interpersonal skills.
Qualified professional trained in financial processes and recordkeeping. Demonstrates attention to detail and problem-solving abilities spotting and resolving discrepancies. Focused on completing accurate and timely work.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Uber Eats Driver
UberEats
07.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Chief Executive Officer
Kinesta Global Services
05.2018 - 05.2024
- Developing high quality business strategies and plans ensuring their alignment with short-term and long-term objectives
- Leading and motivating subordinates to advance employee engagement develop a high performing managerial team
- Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
- Make high-quality investing decisions to advance the business and increase profits
- Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics
- Review financial and non-financial reports to devise solutions or improvements
- Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
- Maintain a deep knowledge of the markets and industry of the company
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Established foundational processes for business operations.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
Affiliate Ticketing Agent
WAKANOW.COM
05.2020 - 07.2022
- Help passengers book flights.
- -Process ticket payments, issue Boarding passes, handle online baggage check-in.
- -Provide information about flight schedules and travel documents.
- -Ticketing related issues resolution.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Managed group bookings, coordinating seating arrangements and other logistics for large parties of travelers.
- Facilitated smooth boarding processes by verifying passenger documentation prior to departure timeframes accurately.
- Kept current on airline policies and procedures to provide accurate information to passengers at all times.
- Resolved customer complaints by offering solutions and escalating issues when necessary.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Transaction Officer
Guaranty Trust Bank Plc
05.2014 - 05.2018
- Company Overview: Lagos, Nigeria
- Process transactions, such as deposits, withdrawals, or payments for customers
- Resolving complaints or account discrepancies, and answering questions
- Informing customers about bank products and services
- Assist in Finance Transactions and team members with projects and task as required
- Responds to general queries regarding finance operations
- Organise and schedule weekly trainings with team members
- Call over of daily transactions
- Processing of cheque lodgement for local and central clearing
- Properly processed deposits, withdrawals and payments for an average of 220 customers daily
- Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending payment to banks
- Check figures, postings and documents for correct entry, mathematical accuracy and proper codes
- Examine financial statements and records to collect important details and verify calculations
- Lagos, Nigeria
- Assisted in the development of procedural guidelines aimed at standardizing processes across multiple transaction teams.
- Assisted in the training of new Transaction Officers, sharing knowledge and expertise to ensure their success.
- Enhanced transaction efficiency by streamlining processes and implementing best practices.
- Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
- Examined financial statements and records to collect important details and verify calculations.
Education
Higher National Diploma (HND) - Business Administration and Management
The Federal Polytechnic Ado-ekiti
Ado-ekiti, Ekiti State11.2012
Skills
- Proficient in Microsoft Word
- Multitasking
- Time management abilities
- Proficient in Excel
- Proficient in Outlook
- Proficient in PowerPoint
- Proficient in Social Media platforms
- Excellent oral communication skills
- Excellent written communication skills
- Skilled in managing complex calendars
- Skilled in scheduling meetings
- Skilled in preparing detailed reports
- Skilled in preparing presentations
- Skilled in preparing correspondence
- Experience in customer relationship management
- Experience in banking
- Experience in business operation
- Empathy and patience
- Email correspondence
- Teamwork and collaboration
- Problem-solving skills
- Calm and professional under pressure
Certification
- Information Security Phishing, Gtbank Academy, 2022
- Microsoft Excel 2013, Gtbank Academy, 2021
- Gtbank customer service tenets, Gtbank Academy, 2020
- The fundamentals of digital marketing, Google, 2020
- Environmental and Social Risk Management, Gtbank Academy, 2020
- Optimal performance in a dynamic organization, Vic Lawrence & Associates Ltd, 2019
Languages
English
Full Professional
Timeline
Uber Eats Driver
UberEats
07.2024 - Current
Affiliate Ticketing Agent
WAKANOW.COM
05.2020 - 07.2022
Chief Executive Officer
Kinesta Global Services
05.2018 - 05.2024
Transaction Officer
Guaranty Trust Bank Plc
05.2014 - 05.2018
Higher National Diploma (HND) - Business Administration and Management
The Federal Polytechnic Ado-ekiti
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