Kolade Adeladun
Toronto,Ontario
Summary
CompTIA A+ and Google IT Support certified IT professional skilled with hardware and software diagnostics, network troubleshooting. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support. Reliable team player committed to achieving impactful results
Overview
6
6
years of professional experience
1
1
Certification
Work History
Processor
CSI Leasing Inc
Surrey, British Columbia
07.2023 - 08.2024
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Perform diagnostic tests and other services on IT equipment.
- Upheld strict confidentiality and information protection standards for data.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Received deliveries and helped to coordinate storage.
- Verified incoming goods against delivery documentation, reporting discrepancies promptly
- Record identifying information of IT equipment.
- Wrote reports detailing actions for internal use, client review, or official recordkeeping.
- Answered 10+ telephone calls per day with professionalism.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Installing cables, operating systems, and software.
IT Support Assistant
Huboo
Bristol, Bristol, UK
07.2022 - 06.2023
- Prioritized and managed over 400 cases with 92% user satisfaction.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Used ticketing systems to effectively prioritize end-user issues, minimizing equipment downtime.
- Configured and maintained internal lab servers, workstations and group policies for smooth operations.
- Provided remote support for product functionality, maintenance and troubleshooting.
Logistic Support Manager
DK-Logistics
Kharkiv, Ukraine
02.2018 - 02.2022
- Performed bills of lading, invoices, and delivery receipts, while maintaining records of all transactions and deliveries.
- Handling escalating customer queries and disputes, finding swift resolutions within minutes to maintain excellent customer relations.
- Scheduled truck drivers, delivery vehicles, best traffic routes, and ideal windows and timeframes as necessary to increase productivity by 12%.
Education
Bachelor of Science - Computer Engineering
University of Radio-Electronics
GCSEs - Science
Eagles Tower College
2012
Skills
- CompTIA A
- Google IT Support
- Computer Hardware Troubleshooting
- Software Troubleshooting
- Desktop support
- Analytical and Critical Thinking
- Ticketing Systems
- Customer service
- Microsoft operating systems
- Active Directory
- Office 365
- Windows Server 10
- VMware
- Technical leadership
- Remote desktop support capability
- Mobile device support
- TCP/IP
- Network troubleshooting
Certification
CompTIA A+ 2024
Google IT Support 2024
Languages
English
Native
Timeline
Processor
CSI Leasing Inc
07.2023 - 08.2024
IT Support Assistant
Huboo
07.2022 - 06.2023
Logistic Support Manager
DK-Logistics
02.2018 - 02.2022
Bachelor of Science - Computer Engineering
University of Radio-Electronics
GCSEs - Science
Eagles Tower College
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