Summary
Overview
Work History
Education
Skills
Membership Of Professional Bodies
Accomplishments
Other Technical Skills
Education And Professional Development
Languages
Affiliations
Certification
Timeline
Generic

Kola Bello

BRAMPTON,Canada

Summary

Diligent Senior Product Manager offering 9 years of success in product roadmap development, market research and data analysis in the Financial Industry. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch. I am motivated with extensive experience in product sales and distribution. Possesses unmatched leadership and strategy skills to maximize company revenue. Expertise in management, marketing strategies and merchandising

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Analyst- Personal Banking

Royal Bank of Canada (RBC)
10.2022 - Current
  • Mobile/Online Banking Application Upgrade - User acceptance testing (UAT) to automate bill payment, debit/credit card lock, explore product features, enhance payment channels
  • New Account Opening Tool - To improve time efficiency and reduce complexity
  • MyAdvisor Investment tool Upgrade - To give clients more insights regarding their finances and set goals
  • Electronic Signature Database - User Acceptance Testing (UAT) for newly deployed EsignLite to easily acquire clients' signatures remotely and securely especially in light of Covid-19 impact
  • Leading review sessions of the key project deliverables to ensure that technology solutions meet the identified business needs
  • Elicit functional and non-functional requirements by means of client facing interview/appointment sessions
  • Performing data analysis to draw insights and liaise with clients to propose financial solutions
  • Conduct research and collaborate with team members to resolve client issues and implement relevant solutions
  • Facilitate digital transformation by validating upgrades to mobile/online banking application through User Acceptance Testing of improved processes and features
  • Communicate with clients to learn about their needs and help them achieve their goals
  • Provide professional advice and education with an ability to address complex credit and investment needs, concerning both personal and business needs
  • Collaborate with market-leading professionals in financial planning, retirement planning, mortgages, and business banking experts to ensure clients receive customized and targeted expert advice
  • Leverage technology to deliver on client experience and drive sales and retention
  • Proactively take ownership of resolving and preventing client’s banking problems
  • Implement contact and relationship building strategies and support new client acquisition in local community
  • Focus on each client experience and connect on a personal level to make every interaction meaningful
  • Provide tailored advice and solutions in all areas of financial planning including day-to-day banking, investments, lending and estate planning
  • Cultivate your network to establish new client relationships
  • Business development - Deeply understand the local market and potential client base to create sales plans that will convert leads into new clients
  • Community involvement - Heighten RBC brand awareness in the community by attending local events and participating in marketing and outreach activities
  • And growing networks to create lasting connections that will generate future opportunities
  • Conducted post-implementation reviews, collecting feedback from stakeholders, and continuously iterated on system enhancements to meet changing fraud patterns.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.

Senior Product Manager- Electronic Banking

ACCESS BANK PLC
08.2021 - 05.2022
  • Spearheaded the enhancement of the existing Salesforce CRM system, collaborating with cross-functional teams to gather requirements, analyze business processes, and identify areas for improvement
  • Led the team that pioneered American Express Card in Nigeria
  • Increased product adoption by identifying customer needs and developing innovative product features.
  • Led the credit lending process enhancement project, collaborating with cross-functional teams to identify pain points and implement process improvements, resulting in a 30% reduction in loan processing time
  • Conducted in-depth market analysis of existing credit lending processes, identified bottlenecks, and recommended solutions for improved efficiency and risk mitigation
  • Led multiple workshops and facilitated discussions with business stakeholders, subject matter experts, and IT teams to define project scope, objectives, and success criteria
  • Conducted in-depth data analysis to assess system performance, identify data inconsistencies, and propose data cleansing and migration strategies for seamless system integration
  • Played a pivotal role in translating business needs into actionable requirements, user stories, and process flows using Agile methodologies, ensuring effective communication between business units and development teams
  • Developed comprehensive test plans and executed end-to-end testing, validating system functionality and ensuring the delivery of a stable and error-free CRM system
  • Collaborated with the Training department to design and deliver tailored training materials for end-users, contributing to a smooth adoption of the enhanced Salesforce CRM system
  • Identified opportunities for process optimization and automation, resulting in a 25% reduction in administrative tasks and enhanced team productivity
  • Acted as a liaison between business stakeholders and the development team, ensuring alignment of expectations and timely delivery of project milestones
  • Supported post-implementation activities, conducted user acceptance testing, and provided ongoing support to resolve issues and implement continuous improvements
  • Maintained Requirements Traceability and kept project team informed on any changes in the requirements through defined change management process
  • Anticipated, investigated, identified business operations improvement opportunities, and make solution recommendations with statistical information to management teams
  • Improved Client Onboarding, Trade Finance, and Payment methods whilst ensuring all compliance requirements were met.
  • Led cross-functional teams for successful product launches, resulting in increased market share.

Senior Business Analyst

FIDELITY BANK PLC
10.2018 - 07.2021
  • Spearheaded the fraud detection real-time monitoring project, collaborating with stakeholders from Fraud Management, IT, and Compliance departments to define project scope, objectives, and success criteria
  • Conducted comprehensive business process analysis to identify gaps and bottlenecks in the existing fraud monitoring system, leading to a 80% reduction in false positives and a 95% increase in fraud detection accuracy
  • Facilitated workshops and interviews with subject matter experts to elicit requirements, prioritize them, and developed detailed functional specifications for the implementation of an advanced machine learning-based fraud detection algorithm
  • Coordinated with the IT team to ensure the seamless integration of the new fraud detection system with the existing infrastructure, adhering to security and compliance standards
  • Collaborated with data analysts to establish data quality and data governance practices, resulting in enhanced data accuracy and improved model performance
  • Provided end-user training to Fraud Operations teams on utilizing the real-time monitoring dashboard, enabling them to respond swiftly to potential fraud incidents and reduce operational response time by 40%
  • Led User Acceptance Testing (UAT) to validate system functionality and ensured all business requirements were met before the system's go-live
  • Conducted post-implementation reviews, collecting feedback from stakeholders, and continuously iterated on system enhancements to meet changing fraud patterns.

Product Manager- Affluent Banking

ACCESS BANK PLC
11.2013 - 09.2018
  • Conducted comprehensive business requirements gathering sessions with stakeholders to define project scope and objectives for the mobile banking application, resulting in a clear understanding of business needs
  • Effectively Managed one of the best Affluent Banking products in the Affluent industry, Access Xclusive Banking Products which won the Asian Banker Award for the Best Affluent Banking Initiative.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Collaborated closely with cross-functional teams, including developers, testers, and project managers, to ensure successful system implementation within specified timelines and budget
  • Documented detailed functional specifications, use cases, and process flows to guide development teams and facilitate seamless system integration
  • Conducted user acceptance testing, identifying, and resolving issues to ensure the quality and accuracy of the application
  • Performed Gap analysis on ‘current state’ and proposed solutions for future state
  • Liaised with executives, project managers, and operations to identify risks, and develop solutions
  • Actively monitored new policy or regulation that impacts planning and development services
  • Examined the existing business processes and workflows of both banks, identified areas where data integration may impact operations and proffered solutions to streamline processes and mitigate risks.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.

Education

MBA - Marketing

Obafemi Awolowo University
Nigeria
12.2020

Bachelor of Science - Economics

University of Ilorin
Nigeria
05.2011

Skills

  • Product Lifecycle Management

  • Project Planning

  • Product Strategy

  • Product Roadmaps

  • Data-driven decision-making

  • Teamwork and Collaboration

  • Process Improvement and Optimization

  • Business Strategy

  • Market Research and Analysis

  • Creative Thinking

  • Financial and Risk Management

Membership Of Professional Bodies

  • Member: Project Management Institute (PMI)
  • Member: International Institute of Business Analysts (IIBA)
  • Member: Mutual Funds Dealers Association (MFDA)

Accomplishments

  • Delivered Customized training sessions, provided user-friendly documentation and engaged users through various feedback channels, which led to a 96% user adoption rate
  • Implemented a user-friendly web portal, reducing contract processing time by 90% and increasing user productivity
  • Successfully trained and mentored all the members of staff on the usage of a web-based business application
  • Streamlined the exportation process and improved customers’ ease of accessing funds for their export transactions

Other Technical Skills

  • Superior skills using Confluence, Jira, MS Visio, Tableau, Power Bi, MS Outlook, MS PowerPoint and all Microsoft Office components.
  • Data Modeling & Databases: Entity Relationship Diagram, Data Flow Diagram
  • Requirement Management: IBM Rational Requisite Pro, Rational Rose, UML- Use Case Analysis and Diagrams, Functional Requirement Specification.
  • Work effectively well in any dynamic client/server and mainframe environment.

Education And Professional Development

  • CBAP, International Institute of Business Analysis, Canada, 12/01/23
  • PMP, Project Management Professional, 03/01/24
  • CSC, Canadian Securities Course, 03/01/23
  • SCRUM, Scrum. ORG (PSM), 04/01/23
  • PRODUCT OWNER, Scrum. ORG (PSPO), 04/01/23
  • MBA, Finance, Obafemi Awolowo University, Nigeria, 12/01/20
  • B.Sc., Economics, University of Ilorin, Nigeria, 05/01/11

Languages

English
Native or Bilingual

Affiliations

  • PMI
  • IIBA

Certification

  • CBAP - Certified Business Analysis Professional
  • PMP - Project Management Professional
  • Canadian Securities Course
  • Professional Scrum Product Owner
  • Professional Scrum Master

Timeline

Business Analyst- Personal Banking

Royal Bank of Canada (RBC)
10.2022 - Current

Senior Product Manager- Electronic Banking

ACCESS BANK PLC
08.2021 - 05.2022

Senior Business Analyst

FIDELITY BANK PLC
10.2018 - 07.2021

Product Manager- Affluent Banking

ACCESS BANK PLC
11.2013 - 09.2018

MBA - Marketing

Obafemi Awolowo University

Bachelor of Science - Economics

University of Ilorin

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Kola Bello