Summary
Overview
Work History
Education
Skills
Timeline
Generic

KOLA BAMS

93 Activa Avenue, Kitchener,ON

Summary

HIGHLIGHT OF QUALIFICATIONS Coordinating with fellow members of the team to deliver prompt and effective output. Proven fast learner on the job with emphasis on paying attention to details. Worked in a fast pace environment to deliver on output in a timely manner with little or no mistakes. Excellent team player Worked excellently in a team of professionals that improved bank branch profitability by creating a credible risk asset portfolio, worked with students and faculty to ensure understanding of how important respect is to the community. Create numerous business documents, reports and professional presentations using a variety of computer applications including Microsoft Word, Excel and PowerPoint To pursue and build an enviable career in multi-dimensional industry through hard work, excellent performance, honesty, transparency, a deep sense of technical and operation expertise without compromising service or quality. Want to obtain a challenging position with a growth-oriented organization which offers diverse job responsibility and the possibility for advancement. I am a fast learning, highly motivated individual with excellent interpersonal and communication skills, imbued with conducive team spirit, performs my duties to high standard with little or no supervision, utilizing my ability to prioritize assignments and work to strict deadlines. I am friendly, outgoing and I aspire to work in a dynamic organization with long term objective of deriving a professionally satisfying career

Overview

20
20
years of professional experience

Work History

Company Secretary

Autoexpress Solution
01.2018 - 01.2023
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Call center representative/Admin officer

Mobile Telecommunication Network
01.2012 - 01.2013
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Approved and terminated customer contracts upon request.

Admin Officer

Oto-Awori LCDA
01.2011 - 01.2012
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed team petty cash, purchase orders and account transactions.
  • Created, prepared, and delivered reports to various departments.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Processed purchase orders, service contracts and financial reports.

Operations Supervisor

Staco Insurance Plc Industrial Attachment
08.2008 - 10.2008
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

Manager

Steadylink Communications
01.2006 - 01.2007
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Operation Officer

SteveBams Nigeria Ltd
01.2003 - 01.2006
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Verified compliance with best business practices throughout organization.
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.

Education

Bsc -

SSCE - undefined

Bachelor of Science - Psychology

University of Ibadan
2010

Senior Secondary School Certificate - undefined

Festac Grammar School
2002

Skills

  • Supply Inventory Control
  • Customer Relations and Communications
  • Staff Orientation and Training
  • Corporate Filings
  • Supply Stocking
  • Data Communications
  • External Communications
  • Customer Satisfaction
  • Microsoft Office
  • Office Meetings
  • Large-Scale Events Planning
  • Issue Response and Resolution
  • Service Quality

Timeline

Company Secretary

Autoexpress Solution
01.2018 - 01.2023

Call center representative/Admin officer

Mobile Telecommunication Network
01.2012 - 01.2013

Admin Officer

Oto-Awori LCDA
01.2011 - 01.2012

Operations Supervisor

Staco Insurance Plc Industrial Attachment
08.2008 - 10.2008

Manager

Steadylink Communications
01.2006 - 01.2007

Operation Officer

SteveBams Nigeria Ltd
01.2003 - 01.2006

Bsc -

SSCE - undefined

Bachelor of Science - Psychology

University of Ibadan

Senior Secondary School Certificate - undefined

Festac Grammar School
KOLA BAMS