Summary
Overview
Work History
Education
Skills
Timeline
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KOKO GAY

Edmonton,AB

Summary

Proficient Shift Manager knowledgeable about money handling and team management. Eager to develop and advance professionally into different fields of employment to showcase my skills and develop new ones as well Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

7
7
years of professional experience

Work History

RECEPTIONIST/, ON THE TRAIL

TOYOTA
08.2022 - Current
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Answered and directed incoming calls using multi-line telephone system
  • Sorted incoming mail and directed to correct personnel each day
  • Processed payments and updated accounts to reflect balance changes
  • Maintained daily calendars, set appointments with clients, and planned daily office events
  • Served visitors by greeting, welcoming, and directing to appropriate personnel
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

SHIFT MANAGER

Five Guys
05.2020 - 08.2022
  • Excelled in every store position and regularly backed up front- line staff
  • Trained and mentored new employees to maximize team performance
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
  • Kept employees operating productively and working on task to meet business and customer needs
  • Tracked receipts, employee hours inventory movements
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.

HOSTESS/SERVER

HOSTESS/ BLUE WILLOW RESTAURANT
07.2016 - 03.2020
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Checked and restocked server areas and organized and got change for front counter
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Crew Member

Booster Juice
01.2022 - 06.2023
  • Worked well with teammates and accepted coaching from management team.
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

Education

High School Diploma -

Holy Trinity Catholic High School
Edmonton, AB
06.2020

Nursing

University of Alberta
Edmonton, AB
07.2027

Skills

  • Accurate money handling
  • Staff Management
  • Training and mentoring
  • Cash Handling
  • Interpersonal
  • Communication
  • Staff education and training
  • Inventory Controls
  • Teambuilding
  • Accounting Softwares
  • Receipt and Refund Issuance
  • Identification Checks
  • Issue Resolution

Timeline

RECEPTIONIST/, ON THE TRAIL

TOYOTA
08.2022 - Current

Crew Member

Booster Juice
01.2022 - 06.2023

SHIFT MANAGER

Five Guys
05.2020 - 08.2022

HOSTESS/SERVER

HOSTESS/ BLUE WILLOW RESTAURANT
07.2016 - 03.2020

High School Diploma -

Holy Trinity Catholic High School

Nursing

University of Alberta

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