KOFFI AHOU EDWIGE
Rexdale,Ghana
Summary
Proven professional with experience at MR FRIMPS, adept in cleaning techniques and guest relations. Demonstrated ability to enhance workplace culture and streamline processes, achieving high standards of cleanliness and efficiency. Skilled in time management and maintaining safe environments, consistently delivering quality service to meet and exceed employer expectations.
Offering positive attitude and willingness to learn and excel in housekeeping role. Brings understanding of cleanliness and hygiene standards, along with ability to follow instructions and work efficiently. Ready to use and develop skills in cleaning and organization
Overview
5
5
years of professional experience
Work History
Hotel Housekeeper
MR FRIMPS HOTEL
12.2023 - 04.2024
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
Human Resources Intern
MR ADZAVI
07.2023 - 08.2023
- Supported recruitment process by screening resumes and scheduling interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Improved candidate engagement with timely communication throughout hiring process.
- Developed training materials for new employee orientation sessions.
- Collaborated with team members to streamline administrative processes.
- Conducted employee surveys to gather feedback for enhancing workplace culture.
Laundry and Dry Cleaning Assistant
LA PALOMA HOTEL
12.2018 - 03.2021
- Sorted and categorized laundry items by color and fabric type.
- Inspected garments for stains and damage prior to cleaning.
- Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Safeguarded client satisfaction with meticulous attention to detail during the ironing and pressing phase, resulting in wrinkle-free garments that met high-quality standards.
- Improved overall service quality by regularly performing routine maintenance checks on equipment, reporting any issues promptly for timely repairs.
- Utilized industry-specific software for tracking orders and client information, ensuring accurate record-keeping and efficient order processing.
Education
Human Resources Development
HIGHER TECHNICIAN CERTIFICATE
LA COTE D'IVOIRE05-2020
High School Diploma -
BAC
05-2018
Skills
- Bed making proficiency
- Cleaning techniques
- Bathroom cleaning proficiency
- Room turnover
- Guest relations
- Assignment management
- Deep cleaning
- Time management
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Hotel Housekeeper
MR FRIMPS HOTEL
12.2023 - 04.2024
Human Resources Intern
MR ADZAVI
07.2023 - 08.2023
Laundry and Dry Cleaning Assistant
LA PALOMA HOTEL
12.2018 - 03.2021
Human Resources Development
HIGHER TECHNICIAN CERTIFICATE
High School Diploma -
BAC
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