KODY ROGERS
Pickering
Summary
Professional and highly adaptable customer service and hospitality professional with experience in guest relations, retail operations, construction, and digital media branding. Recognized for strong communication skills, professionalism, and the ability to thrive in fast-paced environments. Experienced in creating positive customer experiences, managing multiple responsibilities efficiently, and representing brands with confidence and professionalism.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Social Media Content Creator & Brand Collaborator
01.2020 - Current
- Built and managed a growing personal brand across multiple social media platforms through consistent content creation and audience engagement
- Produced high-quality lifestyle, fashion, and branding content while collaborating with photographers, businesses, and creatives on promotional campaigns
- Strengthened communication, marketing, organization, and time management skills through independent project execution and deadline management
- Developed experience in brand representation, customer engagement, and digital marketing strategies
- Self-Employed
Construction Worker
Direct Bore
Bowmanville, ON
05.2026 - 09.2026
- Operated heavy machinery to assist in horizontal directional drilling projects.
- Collaborated with team members to ensure adherence to safety protocols and regulations.
- Assisted in site preparation, including excavation and trenching for utility installation.
- Maintained tools and equipment, ensuring optimal functionality and readiness for use.
- Oversaw daily workflows, coordinating tasks among crew members for efficient project progression.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
Server/Host
State & Main Kitchen + Bar
Pickering, ON
01.2022 - 01.2024
- Delivered exceptional guest service in a fast-paced, high-volume restaurant environment while maintaining professionalism under pressure
- Coordinated seating arrangements, managed waitlists, and optimized guest flow to improve customer experience during peak hours
- Communicated effectively with guests and team members to ensure efficient restaurant operations and quick issue resolution
- Helped maintain a welcoming and positive atmosphere that encouraged repeat business and customer satisfaction
- Provided attentive service, anticipating guest needs throughout dining experience.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Welcomed guests, ensuring a warm and inviting atmosphere.
- Managed reservations and seating arrangements efficiently.
Construction Worker
Dig It
Ontario
01.2023 - 01.2023
- Completed physically demanding labour tasks including excavation, material handling, and site preparation while maintaining safety standards
- Worked efficiently within a team to complete projects on schedule in fast-paced outdoor environments
- Demonstrated reliability, strong work ethic, punctuality, and attention to detail throughout daily operations
- Trained new workers on safe operation of equipment and best practices within construction sites.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime on-site.
- Conducted inspections of completed work to ensure compliance with project specifications and quality standards.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Cashier
Loblaw
Pickering
01.2022 - 01.2022
- Processed high-volume customer transactions accurately and efficiently while providing friendly and professional customer service
- Assisted customers with purchases, questions, and issue resolution to ensure a positive shopping experience
- Maintained organized checkout areas and supported overall store operations in a busy retail environment
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, ensuring high levels of satisfaction and service quality.
- Managed cash drawer, balancing transactions and minimizing discrepancies daily.
- Trained new staff on operational procedures, enhancing team performance and efficiency.
Education
High School Diploma - undefined
All Saints Catholic Secondary School
Pickering, ON01.2023
Skills
Customer Service
Hospitality & Guest Relations
Communication
Team Collaboration
Time Management
Social Media & Content Creation
Brand Representation
Problem Solving
Reliability & Professionalism
Fast-Paced Work Environments
Physical Labour & Site Safety
Languages
English
Native or Bilingual
Certification
CPR certification
Timeline
Construction Worker
Direct Bore
05.2026 - 09.2026
Construction Worker
Dig It
01.2023 - 01.2023
Server/Host
State & Main Kitchen + Bar
01.2022 - 01.2024
Cashier
Loblaw
01.2022 - 01.2022
Social Media Content Creator & Brand Collaborator
01.2020 - Current
High School Diploma - undefined
All Saints Catholic Secondary School