Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cody

Pubnico

Summary

Reliable and personable professional with a background in both frontline customer service and operational site management. Proven ability to resolve issues with empathy, communicate clearly, and maintain professionalism in fast-paced, high-pressure environments. Experienced in supervising crews, leading safety meetings, and handling paperwork—all of which demand focus, organization, and strong people skills.

Fully equipped for remote work with a dual-monitor setup, fast internet, and deep knowledge of Microsoft Office tools. Brings a solutions-oriented mindset, tech readiness, and a track record of building positive relationships with customers, coworkers, and the public. Ready to bring this unique blend of hands-on experience and digital capability to a customer-focused call center team.

Overview

4
4
years of professional experience

Work History

Construction Flagger Signer

Mackenzie Security
08.2022 - Current
  • Supervise and coordinate daily operations across multiple traffic control job sites, ensuring compliance with provincial safety regulations and municipal guidelines.
  • Manage and lead traffic control crews, overseeing scheduling, site setup, and the implementation of detailed traffic management plans.
  • Conduct comprehensive safety meetings and toolbox talks to promote a culture of safety and accountability.
  • Liaise with local municipalities, businesses, and the public to ensure smooth operations in high-traffic community areas.
  • Complete all necessary administrative duties, including crew timesheets, incident reports, daily logs, and project documentation.
  • Adapt to changing site conditions quickly and effectively, ensuring minimal disruption to public infrastructure and maximizing crew productivity.

Cashier

Shell Gas Station
02.2021 - 01.2022
  • friendly service while processing customer purchases, ensuring a smooth and positive experience for every guest.
  • Handled transactions efficiently using POS systems, maintaining accuracy in cash handling and change distribution.
  • Resolved customer inquiries and concerns with professionalism, reinforcing brand loyalty and satisfaction.
  • Maintained a clean, organized workspace and ensured merchandise displays were well-stocked and inviting.
  • Worked collaboratively with team members and management to meet sales goals and improve daily operations.
  • Recognized by regular customers for outstanding service and a friendly, approachable demeanor.

Education

GED -

Nscc Burridge Campus Yarmouth
Yarmouth, NS
04-2021

Skills

  • Customer-Centered Communication – Skilled in building positive rapport, handling inquiries, and resolving concerns with empathy and professionalism

  • Conflict Resolution & Problem Solving – Calm under pressure with proven ability to find fast, effective solutions for customers and crews alike

  • Team Leadership & Supervision – Experience managing crews, leading safety meetings, and coordinating daily operations across multiple job sites

  • Remote Tech Proficiency – Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams) with dual-monitor setup and full remote capabilities for calls, virtual meetings, and workflow management

  • Time Management & Organization – Strong multitasking abilities, with a background in juggling administrative duties, scheduling, and day-to-day logistics

  • Public Interaction & Professionalism – Regularly engaged with the community in public-facing roles, maintaining a courteous, helpful demeanor

  • Safety-Focused Mindset – Thorough understanding of worksite safety practices, planning protocols, and communication standards

  • Adaptability & Independence – Able to work effectively both in a fast-paced, team-driven setting and independently in a remote environment

Languages

English
Full Professional

Timeline

Construction Flagger Signer

Mackenzie Security
08.2022 - Current

Cashier

Shell Gas Station
02.2021 - 01.2022

GED -

Nscc Burridge Campus Yarmouth

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