KodouGako Gako
Hamilton,ON
Summary
Highly motivated professional with a strong background in cash operations and customer service. Adept at accurately processing financial transactions while maintaining strict confidentiality. Demonstrates exceptional skills in providing excellent customer service and effectively resolving issues. Possesses strong communication and problem-solving abilities, making them an asset in any team. Thrives in fast-paced environments, consistently delivering results as a self-motivated team player.
Overview
8
8
years of professional experience
Work History
Production Worker
Demba Burnafa Group
04.2021
- Greeted customers, provided excellent customer service and answered inquiries
- Cleaned and straightened shelves and displays
- Reorganized warehouse stock according to company standards
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping
- Assembled and disassembled pallets of merchandise for storage
- Packaged, labeled and sorted products to prepare items for delivery.
Cash operations(Teller) and Customer Service Officer
FirstBank Gambia Limited
04.2023 - 05.2024
- Provided excellent customer service by greeting customers warmly upon arrival
- Monitored bank vaults to verify correct cash balances
- Ensured that all customer data was kept confidential according to bank policy standards
- Carried out special services for customers, such as ordering bank cards and checks
- Completed financial transactions, including deposits, withdrawals, and loan payments
- Obtained and processed information required for provision of services, such as opening accounts, savings plans etc.
Cashier
Lotto Gaming Gambia Limited
07.2017 - 03.2020
- Verified accuracy of financial transactions related to gaming services provided by facility personnel or software systems
- Exhibited proficiency in operating computerized lottery machines, verifying winning tickets, and dispensing winnings
- Trained new employees on proper procedures for dealing with customers, handling money transactions, and operating various types of gambling equipment
- Conducted regular audits of the store's lottery ticket inventory
- Developed and maintained positive relationships with guests by providing exceptional customer service
- Demonstrated ability to accurately handle cash transactions and process lottery tickets for customers
- Performed daily balancing of lottery ticket inventory against sales records.
Cashier
Reo's Bar and Restaurant
03.2016 - 05.2017
- Customer service attendant and cash controller
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Utilized point of sale system to process payments and transactions
- Used POS system to complete purchases for customers
- Assisted customers with locating items throughout the store when needed.
Education
Diploma - Travel and Tourism
Institute of travel and tourism of The Gambia[ITTOG]
Kairaba Avenue, Kanifing Municipality07.2017
Senior Secondary School - Arts
22nd July Academy(WASSCE)
06.2014
22nd July Academy - GABECE
06.2011
Skills
- Ability to work under pressure and good customer service skills
- Good communication and writing skills
- Listening skills
- Self motivated and hardworking
- Fast learner
- Punctual
Languages
English
Accomplishments
- Awarded certificate from Alliance Francaise Gambia as Miss Francophile
- Awarded certificate from Institute of Travel and Tourism of The Gambia as a participant in the 2015 Camp Africa held in Paradise Suites Hotel.
- Also awarded a certificate of Best Female Dress in the Institute of Travel and Tourism of The Gambia.
References
Fatou Ndow, +2209832071/393271
Hobbies and Interests
- Watching documentaries
- Cooking
- Singing
Timeline
Cash operations(Teller) and Customer Service Officer
FirstBank Gambia Limited
04.2023 - 05.2024
Production Worker
Demba Burnafa Group
04.2021
Cashier
Lotto Gaming Gambia Limited
07.2017 - 03.2020
Cashier
Reo's Bar and Restaurant
03.2016 - 05.2017
Diploma - Travel and Tourism
Institute of travel and tourism of The Gambia[ITTOG]
Senior Secondary School - Arts
22nd July Academy(WASSCE)
22nd July Academy - GABECE
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