Kodjo Aokou
Montreal,QC
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets and maintain standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Nuvei
Montreal, QC
04.2023 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Collaborated with other departments to coordinate workflow processes between teams.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
- Kept up-to-date with industry trends in agile software development methods.
- Encouraged continuous process improvement initiatives through retrospectives.
- Removed impediments and protected team members from interruptions and distractions to maximize productivity.
General Manager of Operations
Tropikal Resto Bar
Montreal, QC
03.2021 - Current
- Kept up-to-date with industry trends in agile software development methods.
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
- Produced thorough, accurate and timely reports of project activities.
- Tracked costs and expenses and assessed closely against original project budget.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
Bachelor of Science - Political Sciences
Université Du Québec À Montréal (UQAM)
Montreal, QC04-2016
Bachelor of Science - Kinesiology
Université De Sherbrooke
Sherbrooke, QC04-2013
Skills
- Operations Management
- Staff Management
- Strategic Planning
- Process Improvement
- Employee Motivation
- Training and mentoring
Certification
- A-CSM® Certification
- PSM I
- PSM II
- PSM III
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Supervisor
Nuvei
04.2023 - Current
General Manager of Operations
Tropikal Resto Bar
03.2021 - Current
Bachelor of Science - Political Sciences
Université Du Québec À Montréal (UQAM)
Bachelor of Science - Kinesiology
Université De Sherbrooke
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