Summary
Overview
Work History
Education
Skills
Student Body President
Basic First Aid
Timeline
Generic

Kodiak Gladue

Bruderheim,AB

Summary

Dynamic leader with proven expertise in guest experiences and sales, honed at McDonald's. Excelled in resolving customer complaints to boost client retention, while mentoring teams in customer service excellence. Demonstrates exceptional organizational skills and multitasking capabilities, ensuring all guests feel welcomed and valued.

Overview

1
1
year of professional experience

Work History

General Crew Member

McDonald's
06.2023 - 09.2024
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Implemented safety procedures during daily operations, minimizing accidents and injuries among staff members.
  • Demonstrated adaptability by adjusting to changing schedules and job assignments as necessary for overall team success.
  • Provided exceptional customer service through active listening and problem-solving skills, building strong relationships with patrons.
  • Exceeded expectations in delivering timely service during peak hours without compromising quality or presentation of products.
  • Prepared food items according to company standards, maintaining quality and consistency.

Guest Experience Leader

McDonald's
06.2023 - 09.2024
  • Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
  • Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
  • Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
  • Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.Greeted and welcomed guests upon their arrival at the restaurant and answered any questions they had regarding the establishment .
  • Mentored and trained new team members in excellent customer service practices.


Education

High School Diploma -

Lamont High School
Lamont, AB
06.2025

Skills

  • Leadership Qualities
  • Initiative and Self-Motivation
  • Stress Tolerance
  • Creativity and Innovation
  • Customer Service
  • Teamwork and Collaboration
  • Work Ethic and Dedication
  • Problem-Solving

Student Body President

  • Represented over 300+ Students
  • Made sure agenda was met
  • Listened to students and made sure there experience in the school was improved
  • Held monthly meetings

Basic First Aid

A+ in Both CPR & AED

Timeline

General Crew Member

McDonald's
06.2023 - 09.2024

Guest Experience Leader

McDonald's
06.2023 - 09.2024

High School Diploma -

Lamont High School

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Kodiak Gladue