Kodavalli Sai Kumar
Calgary,AB
Summary
Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
B S Traders (Samsung Smart Cafe)
09.2021 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers and helped with product questions, selections, and purchases.
Analyst-Customer Operations
EClerx Services
12.2020 - 09.2021
- Answered a constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Sales Associate
Shree Balaji Enterprise
08.2019 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
Post-Degree Certificate - Cyber Security
SAIT
Calgary, AB, Canada07.2025
Bachelor of Computer Applications - Computer Applications Development
GCCBA-50
Chandigarh, India07.2022
Skills
- Customer Service
- Order Processing
- Money Handling
- Sales Goals Attainment
- Retail Sales
- Customer Assistance
- Time Management
- Upselling and Cross-Selling
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Punjabi
Full Professional
Kannada
Full Professional
Timeline
Retail Sales Associate
B S Traders (Samsung Smart Cafe)
09.2021 - 07.2023
Analyst-Customer Operations
EClerx Services
12.2020 - 09.2021
Sales Associate
Shree Balaji Enterprise
08.2019 - 11.2020
Post-Degree Certificate - Cyber Security
SAIT
Bachelor of Computer Applications - Computer Applications Development
GCCBA-50
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