Kobra Ali

• Enhanced patient comfort by providing compassionate and attentive personal care.
• Assisted clients with daily living activities, promoting independence and wellbeing.
• Collaborated with healthcare professionals to develop customized care plans for individual patients.
• Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
• • Preparing nutritious, varied, and economical meals and snacks, including special diets, as determined by the care plan, using proper food preparation, storage, and hygiene practices.

• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• • Gather and update office data in a regular and accurate manner, maintaining well-organized records to respond swiftly to various administrative needs.

• Conducted initial assessments for clients to determine eligibility for the Mindset Makeover Program.
• Conducted outreach to promote the program among community partners.
• Participated in community outreach activities to identify community resources, services, and programs supporting and addressing clients' issues that impede achievements of personal career and overall life goals.
• Provided information to clients on how to research community services and supports available to their needs and assisted them as necessary in accessing those resources.
• Worked together with clients to develop a personalized action plan by utilizing techniques such as guided journaling and motivational interviews.
• Conducted outreach for mentors; facilitated orientation and training sessions for both clients and mentors.
• Prepared and facilitated 2 weeks of small group and individualized virtual workshops covering growth mindset and confidence-building topics such as overcoming imposter syndrome, developing resilience and adaptability, and personal branding.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Self-motivated, with a strong sense of personal responsibility.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Coordinated and facilitated orientation sessions for newcomers, providing essential information on local services, resources, and cultural adaptation.

• Conducted comprehensive needs assessments to identify individual and family needs, creating personalized settlement plans for optimal integration.

• Developed and maintained strong partnerships with local community organizations, government agencies, and employers to enhance available support networks.

• Assisted clients in accessing healthcare, education, employment, and housing services, ensuring their successful settlement in the community.

• Provided emotional support and counseling to individuals facing cultural adjustment challenges, helping them navigate the complexities of a new environment.

• Organized and participated in community events, workshops, and information sessions to promote cultural exchange and integration.

• Enhanced customer satisfaction by addressing and resolving route discrepancies in a timely manner.
• Ensured accurate invoice processing through meticulous verification of driver paperwork and receipts.

• Managed and coordinated multiple daily office operations, prepared cost analysis, and completed detailed reports, ensuring the accuracy of all data.

• Worked on the development and implementation of a new accounting system which significantly increased the efficiency of financial teams.

• Reviewed and maintained confidential documents and files, assisted in payroll management for 50+ employees, and scheduled and coordinated meetings.

• Ordered and managed office supplies and executed other duties as assigned by the Office Manager.

• Awarded Employee of the Month twice for performing great work.

• Improved overall department efficiency by streamlining processes and implementing new policies.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

• Provide a full range of settlement services to new immigrants and newcomer families.

• Conduct thorough settlement needs assessment for each client.

• Provide solution-focused counselling by setting settlement goals and developing plan of action for every client.

• Conduct follow up as needed, identifying if set goals have been met.

• Provide comprehensive information on orientation to Canadian society.

• Connect newcomers with internal programs and services.

• Provide information and referral regarding external programs and services.

• Provide interpretation to eligible clients as required for addressing settlement needs.

• Organize and facilitate information group sessions on settlement topics.

• Organize and facilitate newcomer clubs for target community.