Kobe Pepe
Aumaga Security Company
Long Beach
11
years of professional experience
Detail-oriented recent graduate with a Bachelor of Arts in Social Science (Psychology) and a Master of Science in Gerontology. Demonstrated experience in front office management, including scheduling, communication, and customer service. Proven skills in team collaboration, multitasking, and problem-solving to enhance workplace efficiency and adaptability.
Work History
Event Security Guard
1 Year 9 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Assistant
3 Years 11 Months- Managed customer inquiries, delivering accurate information and timely resolution across phone, email, and in-person channels.
- Resolved complaints with professionalism, de-escalating concerns while protecting service standards and customer satisfaction.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Arts - Social Science (Psychology)
Master of Science - Gerontology
Skills
Patient service
Written & Verbal Communication
Teamwork
Crowd management
Time Management
Administrative Organization
Documentation
YOUTH & COMMUNITY EXPERIENCE
- Calvary Chapel South Bay Church School Assistant teacher, :Los Angeles Area, 2016-2020
- Boys & Girls Club / YMCA, Volunteer, Los Angeles Area, 2021-03, 2025-06,
- USC Football Camps, Volunteer, Los Angeles, CA, 2020, 2025,
- Los Angeles Regional Food Bank, Volunteer, Los Angeles, CA, 2023-03, 2025-05,
Timeline
Event Security Guard
Aumaga Security Company
01.2025 - CurrentRead More
Customer Service Assistant
NIU2U
01.2016 - 12.2019Read More
University of Southern California (USC)
Bachelor of Arts from Social Science (Psychology)
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University of Southern California
Master of Science from Gerontology
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