KNOX NEALL
Sioux Lookout,ON
Overview
7
7
years of professional experience
Work History
Administrative Assistant/Program Support
Indigenous Services Canada
04.2024 - Current
- Manages the daily operation of front office. Including, but not limited to, mail service, receiving clients and visiting staff/contractors, distributing fleet vehicles, managing office supply stock and petty cash.
- Drafting and overseeing internal communications and procedures, managing responses and inquires.
- Scheduling staffing accomodations and housekeeping, as well as taking a key role in managing emergencies and maintenance efforts.
- Works collaboratively with a regional team to handle invoicing matters. Including the use of an acquisition card and SAP Financial software, as well as a strong grasp of federal finance policy and procedure.
- Responsible for updating and overseeing staff and stakeholder contact lists.
Customer Service Representative I
MacEwan University, Sport and Wellness
08.2023 - Current
- Served as first point of contact for visiting patrons, booked courses and facility rentals, managed incoming telephone and email inquiries with minimal supervision.
- Conducted administrative support duties, including filing, contact database management, as well as proactively managing scheduling conflicts.
- Served as liaison between the public, various university departments, and outside contractors.
- Responsible for facility risk management; surveying equipment and infrastructure on a regular basis and coordinating further inspections and repairs as necessary.
- Integral in the updating process of daily and weekly procedural guidelines, including facility risk management and security procedures.
Assistant Manager
Ritual Skin Co
11.2021 - 07.2023
- Responsible for the store's weekend operations including inventory management, cash management, security, and customer needs.
- Planned and facilitated successful in-store events, including the management of volunteers, refreshments, and promotions.
- Designed social media posts and managed customer engagement.
- Recruited and interviewed prospective employees and provided input to upper management team on hiring decisions.
Assistant Gender Equity Centre Coordinator
Lakehead University Student Union
10.2022 - 04.2023
- Spearheaded coordination, planning, and facilitation of recreational program and support structures, including weekly and annual scheduled programming.
- Worked collaboratively with partnered centre coordinators on event management and long-term organization planning.
- Coordinated the restructuring and management of the centre’s resource library.
Teaching Assistant
Lakehead University
01.2020 - 04.2023
- Established positive relationships with students, fellow instructors, university administrators and student support advisors.
- Developed a strong understanding of concepts and phenomena in critical social justice education with specific knowledge of racial injustice, education, and the criminal justice system in Canada.
- Demonstrated success in student mentorship in one-on-one environments, leading to positive student feedback, increased understanding of concepts, and overall academic success.
Research Assistant
Lakehead University
06.2019 - 09.2022
- Produced interview transcripts, comprehensive literature reviews, coding notes, research presentations, and draft journal articles.
- Coded and verified data in accordance with the framework and methodology of qualitative research.
- Prepared and presented conference papers for specialized audiences.
Shift Supervisor
Starbucks
03.2019 - 06.2021
- Managed inventory and coordinated weekly orders to consistently meet production, quality and cost goals.
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies.
Medical Receptionist/Doctor's Assistant
Dingwall Medical Clinic
07.2018 - 12.2018
- Delivered high-quality administrative and patient service to sustain efficient patient- and work-flows.
- Coordinated faxes and uploaded documents to patient charts to assist clinical staff.
- Transcribed doctor's notes, maintained examination rooms, performed preliminary patient screenings.
- Researched and prepared presentation materials for professional development seminars on topics including community-based suboxone treatment and methods for improved community engagement, in partnership with physician faculty.
Education
Bachelor of Arts - Sociology
Lakehead University
Thunder Bay, ONMaster of Arts - Sociology
Lakehead University
Thunder Bay, ONSkills
- Comfort in High-Pressure, High-Demand Environments
- Exceptional Verbal and Written Communication Across Communication Methods and Audiences
- High Level of Technological Literacy, including SAP, Foxit PDF, Electronic Medical Records, Microsoft Suites, Google Workspace and more
- Experience with One-on-One, Trauma-Informed Interviewing
- Data Management, Collection, and Entry
- Strong Initiative, Proven Success in Roles with Minimal Supervision and Direction
Timeline
Administrative Assistant/Program Support
Indigenous Services Canada
04.2024 - Current
Customer Service Representative I
MacEwan University, Sport and Wellness
08.2023 - Current
Assistant Gender Equity Centre Coordinator
Lakehead University Student Union
10.2022 - 04.2023
Assistant Manager
Ritual Skin Co
11.2021 - 07.2023
Teaching Assistant
Lakehead University
01.2020 - 04.2023
Research Assistant
Lakehead University
06.2019 - 09.2022
Shift Supervisor
Starbucks
03.2019 - 06.2021
Medical Receptionist/Doctor's Assistant
Dingwall Medical Clinic
07.2018 - 12.2018
Bachelor of Arts - Sociology
Lakehead University
Master of Arts - Sociology
Lakehead University
Similar Profiles
Alexis LanthierAlexis Lanthier
INET Web Developer at Government Of Canada (Indigenous Services Canada)INET Web Developer at Government Of Canada (Indigenous Services Canada)
Trevor PerlinTrevor Perlin
Storesperson at Indigenous Services CanadaStoresperson at Indigenous Services Canada
Nicole LarocheNicole Laroche
A/Head, training specialist (acting upon request) at Indigenous services CanadaA/Head, training specialist (acting upon request) at Indigenous services Canada
Harry GrayHarry Gray
Driver/Operator at Lac Seul First NationDriver/Operator at Lac Seul First Nation
CARRIE TROUTCARRIE TROUT
Substance Use Lead at SIOUX LOOKOUT FIRST NATIONS HEALTH AUTHORITYSubstance Use Lead at SIOUX LOOKOUT FIRST NATIONS HEALTH AUTHORITY