Keoni Mendiola
Cupertino
Summary
Experienced Resident Property Manager recognized for reliability and attention to detail. Proven ability to lead teams, streamline operational processes, and enhance tenant relationships, resulting in improved retention rates and timely rent collections.
Overview
9
9
years of professional experience
Work History
Resident Property Manager
Public Storage
Cupertino, CA
10.2019 - Current
- Managed daily operations of facility, ensuring high standards of customer service and maintenance.
- Facilitated rental operations for storage units.
- Coordinated tenant relations, resolving issues promptly to maintain tenant satisfaction and retention rates.
- Oversaw move-in and move-out processes, coordinating with tenants and vendors for seamless transitions.
- Streamlined rent collection process, ensuring timely payments and minimizing delinquencies.
- Managed staff members such as leasing agents, maintenance personnel, or administrative support professionals effectively to meet performance goals consistently.
- Maintained organized records of leases, maintenance requests, rent payments, and other property-related documentation for easy reference and accurate reporting.
- Enhanced curb appeal of the property through regular landscaping, common area upkeep, and exterior projects as needed.
- Provided excellent customer service by addressing tenant inquiries or concerns promptly and professionally.
- Followed up on delinquent tenants and coordinated collection procedures.
- Kept properties in compliance with local, state, and federal regulations
Administrative Assistant
Netscout
San Jose, CA
06.2018 - 09.2019
- Coordinated communication between departments, ensuring timely updates and information flow.
- Maintained inventory of office supplies, ensuring availability to support daily operations efficiently.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Assistant
The Healers Clinic
San Jose, CA
08.2017 - 03.2018
- Managed scheduling and coordination of appointments for patients and clinic staff.
- Provided front desk support, addressing patient inquiries and managing phone communications.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Oversaw collection of payments and coordinated bank deposits to support financial operations.
- Contributed to team efforts in creating a welcoming environment for patients through excellent customer service skills.
Education
High School Diploma -
Wilson High School
Santa Clara, CASkills
- Detailed property assessments
- Experience with eviction protocols
- Building maintenance
- Exceptional oral and written communication skills
- Problem-solving abilities
- Reliability
- Property tours and inspections
- Property management
- Payment collection
- Customer engagement
- Inventory management
- Scheduling and coordination
Timeline
Resident Property Manager
Public Storage
10.2019 - Current
Administrative Assistant
Netscout
06.2018 - 09.2019
Administrative Assistant
The Healers Clinic
08.2017 - 03.2018
High School Diploma -
Wilson High School