Summary
Work History
Education
Skills
Languages
Menu Graphic Design
Timeline
Generic

Klementina Giakou

Toronto,ON

Summary

Dynamic professional with a proven track record at Arto Bakery, excelling in customer satisfaction and team collaboration. Leveraged expertise in customer service and creative thinking to enhance guest experiences and streamline operations. Demonstrated adaptability and reliability, significantly improving loyalty and operational efficiency. Achieved notable success in resolving conflicts and mentoring peers, showcasing exceptional leadership and interpersonal skills.

Work History

Customer Service Cashier

Arto Bakery
  • Enhanced branch operations by streamlining customer service processes.
  • Delivered exceptional customer service, addressing guest concerns promptly and professionally.
  • Delivered exceptional customer service, addressing diner concerns promptly and professionally.
  • Delivered exceptional customer service, exceeding member expectations consistently.
  • Maintained excellent customer service and positive attitude.
  • Collaborated with other areas to provide quality, seamless customer service.
  • Developed loyal customer base by providing excellent customer service.

Customer Service Representative

Arto Bakery
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Server

Arto Cafe
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Barista

Arto Cafe & Arto Bakery
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Business Owner With Parents

To Ksupnitiri, Coffe Shop

Singer Songwriter

Voca Records
  • Built a diverse repertoire of cover songs, catering to different audiences at various events and venues.
  • Collaborated with fellow musicians to create harmonious arrangements for multiple projects.
  • Honed vocal techniques through regular practice sessions and vocal coaching, improving overall performance quality.
  • Provided mentorship to aspiring singer-songwriters through workshops and private lessons, sharing valuable industry knowledge and experience.

Private Nanny

Private Home
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.

Instagram Manager

Arto Cafe

Education

Latin Dancing Proficiencies -

International Dance Teacher’s Association
Athens, Greece

Xenopoulos Private High School
Athens, Greece

ECPE, In English -

University of Michigan
Athens, Greece

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Guest Services
  • Reliable and Responsible
  • Adaptable and Flexible
  • Cleaning and sanitizing
  • Team Collaboration
  • Cooperative Attitude
  • Creative Thinking

Languages

English
Native or Bilingual
Greek
Native or Bilingual
Albanian
Native or Bilingual

Menu Graphic Design

Designed the menu at Arto Cafe

Timeline

Customer Service Cashier

Arto Bakery

Customer Service Representative

Arto Bakery

Server

Arto Cafe

Barista

Arto Cafe & Arto Bakery

Business Owner With Parents

To Ksupnitiri, Coffe Shop

Singer Songwriter

Voca Records

Private Nanny

Private Home

Instagram Manager

Arto Cafe

Latin Dancing Proficiencies -

International Dance Teacher’s Association

Xenopoulos Private High School

ECPE, In English -

University of Michigan

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Klementina Giakou