Klejdi Ago
Brockville,ON
Summary
Proven leader with a track record of enhancing team performance and client satisfaction at companies like McDonald's Canada. Skilled in Microsoft Excel and adept at team building, I excel in developing strategies that drive results. Successfully boosted client progress and sales through innovative approaches, demonstrating a commitment to excellence and continuous improvement.
Overview
6
6
years of professional experience
Work History
Shift Manager
MCDONALD'S CANADA
Brockville, ON
07.2023 - Current
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Inspected work areas regularly for cleanliness and organization standards.
- Conferred with management and subordinates to resolve problems or complaints.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Quality Assurance and Case Manager
SFC
Tirana, Albania
08.2022 - 06.2023
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Monitored client progress through regular follow-up contacts.
Team Lead & Customer Service
PROMARKETING
Tirana, Albania
02.2021 - 06.2022
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Analyzed key performance indicators to identify effective strategies.
- Motivated staff through positive reinforcement techniques.
Sales Agent
PROMARKETING
Tirana, Albania
05.2019 - 01.2021
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Resolved customer complaints promptly and effectively.
- Drove sales through development of successful promotional strategies and product placement.
Education
Bachelor of Engineering - Mechatronics Engineering
Polytechnic University of Tirana
Tirana, Albania04-2021
AutoCAD -
Leonardo Davinci Institute
02-2020
Skills
- AutoCAD
- Microsoft Word
- PowerPoint
- Microsoft Excel
- Hello Note
- Smartsheet
- Team building
- Relationship building
- Mentoring and coaching
- Scheduling expertise
- Energetic and enthusiastic
- Sales strategies
- Punctual and reliable
Languages
- English
- Albanian
- Italian
Languages
English
Full Professional
Italian
Professional
Albanian
Native/ Bilingual
French
Limited
Timeline
Shift Manager
MCDONALD'S CANADA
07.2023 - Current
Quality Assurance and Case Manager
SFC
08.2022 - 06.2023
Team Lead & Customer Service
PROMARKETING
02.2021 - 06.2022
Sales Agent
PROMARKETING
05.2019 - 01.2021
Bachelor of Engineering - Mechatronics Engineering
Polytechnic University of Tirana
AutoCAD -
Leonardo Davinci Institute
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