Summary
Overview
Work History
Skills
Education
Certification
Timeline
Generic
Kleidion Doko

Kleidion Doko

Calgary,AB

Summary

Versatile professional with over 4 years of combined expertise in project coordination, systems enhancement, and data analysis within fast-paced SaaS environments. Skilled in optimizing systems and processes to drive efficiency and innovation. Passionate about ensuring every initiative contributes to measurable success and celebrating collective achievements.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sr. Systems Specialist

Bench Accounting
07.2023 - Current
  • Supported the integration of CPQ platform with Salesforce and Stripe, implementing guardrails to minimize sales errors and expedite the sales process.
  • Strategically tracked and analyzed recurring tickets, devising and implementing user-centric solutions to alleviate administrative burdens and reduce ticket volume
  • Collaborated with cross-functional teams to scope out initiatives and prioritize high-leverage projects for the business, ensuring alignment with strategic objectives and maximizing overall impact

Business Operations Specialist

Bench Accounting
01.2021 - 07.2023
  • Overhauled technical documentation protocols, accelerating resolution times for complex tickets and enhancing customer satisfaction.
  • Engineered and implemented automated lead routing systems, amplifying Sales Representatives' effectiveness and fueling revenue growth.
  • Conducted meticulous analysis on data discrepancies, pinpointing system gaps and driving iterative improvements to bolster data integrity and reduce churn.

Project Coordinator

Bench Accounting
01.2020 - 12.2020
  • Executed automation of processes for internal compliance audits, reducing manual efforts by 97%
  • Pioneered the development of program processes and scalable data systems, facilitating the introduction of new product offerings in the Tax program.
  • Crafted dynamic reporting tools and interactive dashboards for the Tax Advisory and Tax Compliance teams, empowering data-driven decision-making and enhancing operational efficiency.

Skills

  • G-Suite - Expert

  • Microsoft Excel - Expert

  • Salesforce - Expert

  • Jira - Expert

  • Slack - Expert

  • SQL - Intermediate

  • Scripting Languages (Basic - Intermediate)

Education

University of Calgary

Bachelor of Commerce: Finance, 12/2019

Bachelor of Arts, Economics, 12/2019

Certification

Salesforce Certified Administrator (2024)

Timeline

Sr. Systems Specialist

Bench Accounting
07.2023 - Current

Business Operations Specialist

Bench Accounting
01.2021 - 07.2023

Project Coordinator

Bench Accounting
01.2020 - 12.2020

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Kleidion Doko