Klaus Kostas

Responsible for ensuring all aspects of daily operations are executed according to the requirements of the franchisor, Opa of Greece. Some of those aspects include

-ensuring that food items are prepared, stored properly, cooked to Opa specifications and presented to the customer in a timely manner

-making sure the restaurant is always clean whether it is customer seating, kitchen, grilling and line assembly area and washrooms

-hiring and training staff

-properly counting inventory monthly and year end

-ensuring that marketing programs brought forth by Opa head office are properly executed so as to maximize opportunities to build sales

-making sure that daily sales reports are properly reported to head office

-making sure Sysco orders are sufficient enough to avoid any running out of stock

• Managed daily operations of food and beverage departments, ensuring quality service delivery.
• Developed and implemented training programs for staff to enhance service standards.
• Collaborated with culinary team to design seasonal menus that align with guest preferences.
• Oversaw inventory control systems, optimizing stock levels and reducing waste.

• Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
• Assisted in maintaining cleanliness and organization of dining area, enhancing overall guest experience.
• Collaborated with kitchen staff to ensure seamless communication and timely food preparation.
• Handled cash transactions accurately, processing payments efficiently while adhering to company policies.

• Prepared high-quality coffee beverages following standardized recipes.
• Assisted customers in product selection and provided excellent service.
• Operated espresso machines and brewing equipment effectively.
• Trained new baristas on beverage preparation and customer service standards.
• Developed rapport with regular customers, enhancing overall customer experience.
• Maintained a clean and organized workspace for optimal productivity and safety.