Klaudiah Watts
Pomona
Summary
Focused Community Manager, promoting a background in conflict resolution and quick decision-making. Possessing the skills needed to ensure a peaceful, safe community. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Highly motivated employee with a desire to take on new challenges. Looking to work with an organization that appreciates talent in public relations and marketing. Motivated professional, considered a talented leader, and a driven problem solver. Bringing ten years of experience in property management. Dynamic Property Manager with over eight years of experience in multi-family property management. Strong leadership and communication skills utilized to enhance tenant satisfaction, drive lease negotiations, and ensure compliance with housing regulations.
Overview
10
10
years of professional experience
Work History
Property Manager
Chris Hartmire Plaza
Pomona
03.2025 - Current
- Lease Up - Called applicants from the interest list (lottery), pre-qualified them over the phone, scheduled appointments as needed, worked on files, completed all verifications, and submitted files for approvals. Filled the property up and was 100% occupied in 2 months.
- Oversee a complex of 90 units. Affordable housing, tax credit, multi-family with different programs such as LIHTC and NPLH, and also work closely with the City of Pomona for DBH, NPLH, and Housing Authority/Section 8.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Completed verifications, notifying prospects of results, and completed lease agreements.
- Answer calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversee lease negotiations and ensure compliance with rental agreements.
- Manage daily operations of residential properties.
- Collect rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Train and supervise on-site staff for efficient property operations.
- Resolve tenant complaints quickly and effectively while ensuring customer satisfaction.
- Maintain accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Ensure that all rent payments were collected on time by following up with delinquent tenants.
- Issue non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Coordinate with maintenance and contractors to promote timely turnovers after move-outs.
- Implement rental payment policies and pursue delinquent accounts via phone calls and personal visits.
- Establish policies regarding tenant relations and enforce of rules and regulations within the properties.
- Manage all maintenance requests from tenants in a timely manner.
Community Manager
Las Terrazas Apartment Homes
Colton
11.2021 - 02.2025
- Lease Up - Called applicants from interest list (Lottery) and pre-qualified over the phone, scheduled appointments as needed, worked files, completed all verifications and submitted files for approvals. Filled property up and was 100% occupied in 5 1/2 month.
- Oversaw a complex of 112 units. Affordable Housing, Tax Credit, Multi-Family with different programs such as LIHTC, BOND, HOME and NPLH and also work close with LifeSteps, County of San Bernardino for DBH units, Step Up and Housing Authority/Section 8.
- Used communication, negotiation and problem-solving skills to settle community disputes.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ending questioning skills to resolve problems.
- Gained tenant satisfaction by showing and renting units, processing rental applications and screenings, processing files for approvals, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Collected rent and other types of payments from residents, section 8 payments and rental assistance programs, keeping thorough reports on those paying on time and delinquent individuals. Process property invoices on weekly basis to ensure payments being processed in timely manner and avoid being past due.
- Update daily and weekly trackers with correct information such as applicants, tenants, units, invoices and delinquency reports.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Oversaw repairs and enhancements by working closely with maintenance staff. Submitted and close work orders and monthly property reports.
- Organizing property events for Community to ensure support, safety and peaceable community with local Sheriff's department for Crime Free Property.
- Supported Portfolio Manager by delivering monthly variance reports for corrective action planning.
Community Manager
Oasis Village Apartments
Adelanto
03.2020 - 03.2021
- Oversaw a multifamily apartment complex with a total of 80 units. Affordable housing, Tax Credit, LIHTC.
- Used communication, negotiation and problem-solving skills to settle community disputes.
- Supervised 4 employees effectively by executing employee relations, ongoing training and coaching on best practices and protocol, and performance reviews.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals and processed deposits to bank.
- Processed screenings, rented units, processed move-ins, processed leases, processed annual recertification's and handled move-outs.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Conducted unit inspections, quarterly and annually inspections, pre move-outs and abandon units.
- Managed and oversaw operations, maintenance and administration of properties and attended court following with evictions.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Disbursed petty cash to property personnel as needed and submitted monthly petty cash reimbursement.
- Covered and helped out sister properties.
Assistant Manager
Loma Linda Commons, Poplar Street and Terrace Apts
Loma Linda
10.2018 - 03.2020
- Oversaw a total operation of 3 properties (1 Senior and 2 Multi-Family) with 214 units, hold master key open and close office. Affordable Housing, Tax Credit, LIHTC, BOND, HOME.
- Collected monthly assessments, rental fees, deposits and late payments.
- Handled resident complaints and expedited all maintenance requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Contacted tenants to collect overdue rent or to discuss other important issues. Monitored and documented all income, including delinquencies.
- Implemented processes to provide residents benefits of clean, safe and well-maintained community.
- Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
- Updated tenant and unit information to keep current in housing database. Processed move-ins and move-outs.
- Maintained accurate records of all correspondence with and from tenants.
- Contacted and followed up with tenants on renewal notices.
- Managed routine maintenance and emergency response services provided by contractors and vendors.
Leasing Consultant
La Pacifica and Monarch Terrace Apartments
Moreno Valley
03.2017 - 07.2017
- Oversaw 360 units in 1st community and 100 units in 2nd apartment community, hold master key and manage opening and closing of both properties.
- Received rent payments and tracked these transactions in Onsite, OSMX
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Conducted background checks on applicants for both conventional and affordable housing.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Oversaw daily operations, maintenance and administration of various properties
- Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
- Detailed application requirements and answered questions from prospective tenants.
- Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
- Escalated critical issues to property manager to ensure immediately resolution.
- Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
Leasing Consultant
Cantabria Apartments
Menifee
09.2015 - 03.2017
- Oversaw 230 units, held master key and managed opening and closing of property for Conventional Property.
- Received rent payments and tracked these transactions in Onsite, Entrada, LRO and AMSI.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Conducted background checks on applicants.
- Checked rental eligibility by following Entrada Equity's verification process.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Detailed application requirements and answered questions from prospective tenants.
- Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
- Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Coordinated and followed up on maintenance requests for residents.
Education
High School Diploma -
Lynwood High School
Skills
- Tenant relations
- Customer relationship management
- Lease administration
- Compliance knowledge
- Team leadership
- Problem solving
- Effective communication
- Time management
- Property inspections
- Vendor management
- Lease renewals
- Skilled multi-tasker
- Staff management
- Leasing operations
- New construction
- Adaptable
- Multi-family property management
- Violation resolution
- Debt control
- Eviction procedures
- Fair housing compliance
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Property Manager
Chris Hartmire Plaza
03.2025 - Current
Community Manager
Las Terrazas Apartment Homes
11.2021 - 02.2025
Community Manager
Oasis Village Apartments
03.2020 - 03.2021
Assistant Manager
Loma Linda Commons, Poplar Street and Terrace Apts
10.2018 - 03.2020
Leasing Consultant
La Pacifica and Monarch Terrace Apartments
03.2017 - 07.2017
Leasing Consultant
Cantabria Apartments
09.2015 - 03.2017
High School Diploma -
Lynwood High School