KLAUDIA MALOTAJ
Etobicoke,Canada
Summary
Dynamic and adaptable professional with a proven track record of excellence in fast-paced environments, such as the Yellow Cup Cafe. Skilled in multitasking and team collaboration, I excel in delivering top-notch customer service and hospitality. My background includes enhancing operational efficiency and training new hires, showcasing my organizational skills and hospitality service expertise.
Overview
8
8
years of professional experience
Work History
Bartender
Yellow Cup Cafe
01.2023 - Current
- Demonstrated ability to work quickly and accurately in high-pressure environments
- Prepared drinks according to recipes or specific customer orders
- Provided excellent customer service by responding promptly to inquiries from guests or other departments
- Supervised team members in the bar; delegating tasks, providing guidance, training staff
Coordinator
Hotel Rozafa
07.2019 - 08.2022
- Provided customer service support via phone calls or emails when needed
- Responded to telephone calls and emails from customers or clients to answer questions or resolve problems
- Coordinated training sessions for new employees on relevant topics such as safety protocols or company policies
- Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently
- Provided administrative support in scheduling appointments, organizing documents, and preparing reports
- Used computer software and systems to enter data and review and draft documents
- Planned and coordinated events, meetings, and conferences with stakeholders to ensure successful outcomes
- Collaborated with other departments to ensure customer orders met deadlines
- Prepared detailed financial reports by collecting data from multiple sources
- Maintained accurate payroll records and submitted data to accounting department for processing
Receptionist
Natyral Razma Resort
11.2016 - 06.2019
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Assisted in resolving customer complaints and disputes
- Managed daily calendar appointments for staff members
- Maintained confidentiality of sensitive information obtained through job duties
- Provided typing, word processing, and clerical support and assisted with special projects
- Processed incoming and outgoing documents via electronic methods and systems
- Prepped meeting and training rooms for conferences and special events
- Helped with the preparation of documents for meetings, conferences and other events as needed
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Ensured reception area was clean at all times and stocked with necessary supplies
- Operated multi-line phone system efficiently while managing high call volume
Education
BACHELOR - ECONOMICS
Universiteti Luigj Gurakuqi
Shkoder08.2022
Skills
- Multitasking Abilities
- Organizational Skills
- New Hire Training
- Adaptability and Flexibility
- Hospitality and service industry background
- Customer Service
- Problem-Solving
- Works Well Under Pressure
- Analytical Skills
- Team Collaboration
- Effective planner
- Hospitality service expertise
Languages
English
Professional Working
Italian
Limited Working
Albanian
Native or Bilingual
Turkish
Limited Working
Spanish
Limited Working
Timeline
Bartender
Yellow Cup Cafe
01.2023 - Current
Coordinator
Hotel Rozafa
07.2019 - 08.2022
Receptionist
Natyral Razma Resort
11.2016 - 06.2019
BACHELOR - ECONOMICS
Universiteti Luigj Gurakuqi
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