Klaudia Grigoryan
Calgary,AB
Summary
Dynamic restaurant professional with extensive experience at Baza Ramen, excelling in guest relations management and team supervision. Proven track record in enhancing service quality and optimizing inventory control, leading to increased customer satisfaction and operational efficiency. Skilled in menu presentation and adept at handling complaints to foster a positive dining experience.
Overview
6
6
years of professional experience
Work History
Head Waiter
San Monika Koppel
Torun, Poland
10.2024 - Current
- Supervised daily operations, ensuring efficient service and adherence to quality standards.
- Trained new waitstaff on menu knowledge and customer service protocols.
- Coordinated staff schedules to optimize coverage during peak service hours.
- Monitored food safety practices to ensure compliance with health regulations.
- Collaborated with kitchen staff to coordinate timely meal delivery and address special requests.
- Monitored inventory levels, placing orders for supplies to maintain operational efficiency.
Coffee Shop Manager
Little Egoist Coffee Katarzyna Górniak
Torun, Poland
10.2023 - 10.2024
- Oversaw daily operations ensuring high-quality customer service and product consistency.
- Managed inventory levels, optimizing ordering processes to reduce waste and enhance profitability.
- Developed training programs for new staff, fostering a collaborative and efficient team environment.
- Implemented marketing strategies that increased foot traffic and boosted sales during peak hours.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Oversaw daily coffee shop operations according to company policies.
- Introduced new menu items based on market trends and customer feedback, driving sales growth.
Restaurant Manager
Baza Ramen Grzegorz Durtan
Torun, Poland
05.2021 - 09.2023
- Managed daily restaurant operations, ensuring efficient service and high-quality food delivery.
- Trained and mentored staff on best practices in customer service and food safety.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Developed and executed staff schedules to enhance labor efficiency during peak hours.
- Analyzed customer feedback to improve menu offerings and dining experiences.
- Fostered team collaboration through regular meetings, promoting a positive workplace culture.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Restaurant Waiter
Molo Bar Natalia Kisielewska
Krynica Morska, Poland
05.2020 - 04.2021
- Provided exceptional customer service, ensuring guest satisfaction and repeat patronage.
- Delivered food and beverages promptly while adhering to quality standards.
- Collaborated with kitchen staff to streamline order management and minimize wait times.
- Assisted in training new team members on service protocols and menu knowledge.
- Adapted quickly to changing customer demands during peak hours, ensuring efficient service flow.
Education
High School Diploma -
I Liceum Ogolnokształcace Im. Juliusza Slowackiego
Elblag, Poland05-2021
Skills
- Menu memorization
- Menu presentation
- Guest relations management
- High volume dining
- Team supervision
- Relationship management
- Complaint handling
Languages
English
Full Professional
Armenian
Native or Bilingual
Japanese
Limited Working
Polish
Native or Bilingual
Ukrainian
Professional Working
Timeline
Head Waiter
San Monika Koppel
10.2024 - Current
Coffee Shop Manager
Little Egoist Coffee Katarzyna Górniak
10.2023 - 10.2024
Restaurant Manager
Baza Ramen Grzegorz Durtan
05.2021 - 09.2023
Restaurant Waiter
Molo Bar Natalia Kisielewska
05.2020 - 04.2021
High School Diploma -
I Liceum Ogolnokształcace Im. Juliusza Slowackiego