Summary
Overview
Work History
Education
Skills
Volleyball
Timeline
Generic
Klare Purfurst

Klare Purfurst

Brantford,ON

Summary

Enthusiastic worker with two years of experience as a guest service attendant, a featured position working cooperatively with others to create delicious desserts in a food truck and an effective communicator as a call center agent. Dedicated to comprehensively enhancing customer experiences by building connections, answering questions and creating a friendly environment. Thriving in any work space, and excelling in making others feel welcome, a fast learner that enjoys being challenged and benefits from new experiences.

Overview

3
3
years of professional experience

Work History

Call Center Agent

Camis
Guelph, ON
05.2023 - 09.2023
  • Continuously updated personal knowledge of industry trends and company news, staying informed on relevant topics that could impact customers'' experiences
  • Effectively answered questions, provided helpful suggestions and assisted with reservation processes to ensure customer satisfaction.
  • Booked and cancelled reservations per customer request.
  • Reduced average handle time with thorough knowledge and quick problem-solving capabilities.
  • Consistently met or exceeded performance targets through diligent attention to detail, strong communication skills, attending to around 100 customers per day.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Quickly learned new software and computer programs to assist customers and make reservations.

Food Preparation Worker

Das Fritter Haus
Kitchener , ON
11.2022 - 11.2022
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Supported kitchen team by being responsive and pitching in to complete tasks.
  • During this seasonal position became well adapted to the environment and other employees
  • Maintained organization in kitchen to multi-task and prepare desserts correctly.
  • Maintained sanitary workspace, following all health protocols.

Guest Service Attendant

Petro-Pass Truck Stop
Kitchener , ON
06.2020 - 08.2022
  • Built trustful relationships with customers to encourage return visits.
  • Checked age verification for cigarette and tobacco purchases
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Strong knowledge of emergency procedures
  • Maintained inventory of all saleable items.
  • Maintained clean and orderly work station.
  • Maintained clean and sanitary common areas, including restrooms, laundry rooms and others
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Responded to all customer inquiries thoroughly and professionally.
  • Worked enthusiastically with other employees
  • Could work open, and closing shifts
  • Responsible key holder
  • Worked at two locations as needed

Education

Bachelor of Science - Psychology

University of Western Ontario
London, ON
05.2026

High School Diploma -

Galt Collegiate And Vocational Institute
Cambridge, ON
06.2022

Skills

  • Team Contributor
  • Fast Learner
  • Safe Food Handling Procedure's
  • Critical Thinking
  • Excellent Customer Service Skills
  • POS Systems
  • Cash Handling
  • Restroom Cleaning
  • Age Verification
  • Restocking
  • Effective Communicator

Volleyball

Enjoying many sports, volleyball was my passion playing the game for around 9 years. I played on a variety of teams including school teams and competitive leagues. Teaching many important life skills including collaboration, time management, communication, quick thinking and the importance of taking on challenges to improve myself.

Timeline

Call Center Agent

Camis
05.2023 - 09.2023

Food Preparation Worker

Das Fritter Haus
11.2022 - 11.2022

Guest Service Attendant

Petro-Pass Truck Stop
06.2020 - 08.2022

Bachelor of Science - Psychology

University of Western Ontario

High School Diploma -

Galt Collegiate And Vocational Institute

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Klare Purfurst