Summary
Overview
Work History
Education
Skills
Timeline
Generic

Klara Havlicova

Burnaby,British Columbia

Summary

Efficient, results-driven server with a reputation for speed and productivity, delivering smooth and satisfying dining experiences.
Expert in customer service, conflict resolution, and adaptive communication—adept at defusing challenges with calm professionalism. Thrives under pressure and collaborates seamlessly with teammates, using time management and multitasking skills to meet diverse guest needs, and exceed expectations.

Overview

4
4
years of professional experience

Work History

Bookkeeping Assistant

Anton's Pasta Bar
Burnaby, British Columbia
06.2024 - Current
  • Maintained accurate financial records using accounting software and spreadsheets.
  • Processed vendor invoices and ensured timely payments to suppliers.
  • Managed daily cash flow by tracking incoming and outgoing transactions.
  • Recorded journal entries into the accounting system software program.
  • Calculated payroll checks based on hours worked, taxes, andinsurance premiums.
  • Prepared bi-weekly payroll checks for 50+ employees with accuracy, including calculating hours worked (regular, overtime).

Server/Bartender

Anton's Pasta Bar
Burnaby, British Columbia
10.2021 - Current
  • Prepared and served a wide variety of beverages, mixed cocktails, beer, wine, and non-alcoholic drinks, ensuring consistent quality and presentation while answering incoming phone calls to handle take-out orders, and responding to customer inquiries.
  • Greeted and seated guests, presented menus, explained daily specials, and made food and beverage recommendations to enhance the guest experience.
  • I took precise food and drink orders using POS systems and communicated effectively with kitchen and bar staff to ensure correct and timely delivery.
  • Trained and mentored new hires.
  • Collaborated with management and kitchen teams to help develop menu items and specials, contributing practical insights based on guest preferences.

Barista

Waves Coffee
Burnaby, British Columbia
01.2023 - 03.2024
  • Trained and mentored new baristas on drink preparation standards, POS usage, and customer service best practices.
  • Thrived in a fast-paced setting, multitasked orders, maintained composure under pressure, and helped teammates during peak rushes to ensure positive customer outcomes.
  • Prepared and served coffee, espresso drinks, blended coffees, and teas.

Education

Certificate - Business Administration

Capilano University
North Vancouver, BC
05-2021

Skills

  • Customer service
  • Employee training
  • Effective communication
  • Adaptability
  • Strong work ethic
  • Multitasking ability
  • Attention to detail
  • Fast learner

Timeline

Bookkeeping Assistant

Anton's Pasta Bar
06.2024 - Current

Barista

Waves Coffee
01.2023 - 03.2024

Server/Bartender

Anton's Pasta Bar
10.2021 - Current

Certificate - Business Administration

Capilano University

Similar Profiles

CREATE PROFILE
Klara Havlicova