Klairissa Garcia
Los Angeles,CA
Summary
The store and Company focus is executing amazing customer service, this focus will lead to amazing sales. Throughout the positions I have been able to lead. I have focused on customer service as well as KPI's.
Leading an amazing team to success is the biggest goal throughout every company and I have learned great skills and amazing action plans to execute an amazing team as well as an amazing store. I have had the opportunity to work for the highest volume stores within my company so having drive and passion with a lot of dedication is the key to success for your team and for your standpoints.
Overview
4
4
years of professional experience
Work History
Co-manager
Garage Clothing Store
Glendale, CA
10.2025 - Current
- Assisted in managing daily store operations and ensuring efficient workflow.
- Supported staff training initiatives to enhance team performance and customer service.
- Collaborated with management to optimize inventory control and merchandising strategies.
- Monitored sales trends to identify opportunities for product promotion and customer engagement.
- Maintained cleanliness and organization of the sales floor to uphold brand standards.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Trained and supervised staff to enhance customer service quality and efficiency.
- Analyzed sales data to identify trends and adjust promotional strategies accordingly.
- Coordinated team schedules to optimize staff coverage during peak hours.
- Resolved customer complaints effectively, enhancing overall satisfaction rates.
Assistant Manager
JD Sports
Los Angeles, CA
05.2025 - Current
- Assisted in daily store operations, ensuring exceptional customer service and product availability.
- Executed inventory management tasks, accurately tracking stock levels and facilitating replenishment.
- Trained new staff on operational procedures, enhancing team efficiency and performance consistency.
- Coordinated promotional activities, supporting marketing initiatives to drive sales and customer engagement.
- Implemented visual merchandising standards to enhance store presentation and drive foot traffic.
Visual Merchandiser Manager
Forever 21
Los Angeles, CA
04.2022 - 05.2025
- Developed and executed visual merchandising strategies to enhance store presentation and drive customer engagement.
- Collaborated with cross-functional teams to align visual displays with marketing campaigns and seasonal themes.
- Trained and mentored team members on visual standards, ensuring consistency across all store locations.
- Utilized design software to create visually appealing layouts that adhered to brand guidelines and customer preferences.
- Conducted regular assessments of store layouts, implementing improvements based on customer flow and feedback.
- Led in-store events showcasing new collections, enhancing brand loyalty through immersive shopping experiences.
- Enhanced store aesthetics by designing eye-catching visual displays and window presentations.
- Launched new product lines with specially designed displays that generated excitement among customers while showcasing unique features effectively.
- Partnered with marketing teams to create cohesive in-store promotions that aligned with brand messaging.
- Increased sales by creating visually appealing product arrangements and effective merchandise layouts.
- Spearheaded cross-merchandising initiatives, promoting complementary items together for increased basket value per transaction.
- Monitored company closing with processing all liquidation cells throughout district
- Relaying feedback to headquarters with popular styles and what customers are gravitating towards.
Education
High School Diploma -
Montebello High School
Montebello, CASkills
- Staff management
- Business development
- Team leadership
- Customer service
- Staff training and development
- Task delegation
- Project planning
- Budget control
- Time management
- Performance management
- Lead generation
- Negotiation
- Schedule preparation
- Business planning
Timeline
Co-manager
Garage Clothing Store
10.2025 - Current
Assistant Manager
JD Sports
05.2025 - Current
Visual Merchandiser Manager
Forever 21
04.2022 - 05.2025
High School Diploma -
Montebello High School