Summary
Overview
Work History
Education
Skills
Timeline
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Koshy Kakkuzhiyil Thomas

Mississagua,ON

Summary

  • Excellent communication skills (written/verbal) and strong interpersonal skills
  • IIROC registered Investment Representative
  • Demonstrates proficiency in Microsoft suite, One Drive, MS Project, Microsoft Excel, Pivots, Outlook, and PowerPoint.
  • Possess in depth knowledge of Canadian financial industry and financial instruments.
  • Business planning skills through project management, financial accounting, and management skills.
  • Holds Canadian Securities Course (CSC), Conduct and Practices Handbook (CPH) & (DFOL) certifications .
  • 4 years of customer service experience in Canada and 2.5 years of financial customer service experience in Canada .
  • Completed Portfolio management technique course and enrolled for Investment management technique course.
  • Pursuing Chartered Investment Manager designation.

Overview

6
6
years of professional experience

Work History

Investment Services Representative

RBC Direct Investing
Mississauga, ON
03.2021 - Current
  • Proactively uncover opportunities to match customer needs through effective communication and probing skills to help guide clients to available products and services offered by Direct Investing
  • Buy and sell stocks, bonds, options, foreign currencies and other securities at stock exchanges for clients.
  • Provide helpful and engaging, knowledgeable, accurate, responsive, and professional trading services to clients, including prompt and courteous completion of trade instructions via telephone or electronic trade instructions, all within regulatory requirements and guidelines.
  • Accurately execute client instructions within defined authorities and ensure clients have the means to meet trade settlement obligations.
  • Work within specified performance metrics for all client communications (verbal or written).
  • Actively promote the capability and functionality of the RBC Direct Investing website and mobile capabilities, proactively identifying self-service opportunities for clients.
  • Margin callouts and assisting clients in voluntary corporate action related inquiries.
  • Process journal request, in-kind contributions and withdrawals.
  • Understand and apply industry rules and regulations (e.g. IIROC, Provincial, etc.), as well as RBC Enterprise and RBC Direct Investing Inc. policies and procedures to all activities performed
  • Licensed to place order for U.S residents by checking the applicable regulation.

Banking Call Centre Agent

Single Point
Toronto, ON
12.2020 - 03.2021
  • General queries regarding banking products and services.
  • Identifies customer needs and initiates Payments Supports upon customer request.
  • Handle inbound and outbound calls in a high-volume, fast-paced environment.
  • Updating customer profile and making sure the latest information is present on the file after each call to meet the
  • KYC requirements.
  • Resolving customer complaints and bring an optimal solution for the queries.
  • Processing and filling specialized payment assistance programs like Reage, 12.99 product transfer and special rate agreement programs.
  • Have meaningful conversations with customers to understand a customer's needs and offer them the best programs to make the most suitable financial recovery.
  • Quickly Identify and solve problems on the spot quickly with ways to provide exceptional service to address account inquiries.
  • Plan and execute customer satisfaction campaigns to ensure the maintenance of quality customer service.


Book Keeper

Royal Agencies
Kottayam, Kerala
05.2018 - 08.2018
  • Maintains subsidiary accounts by verifying, allocating, and posting transactions.
  • Maintains general ledger by transferring subsidiary account.
  • summaries Prepares financial reports by collecting, analyzing, and summarizing account information and trends Making sales call with existing customers

Intern Tax Consultant

Ernst & young (Global delivery services)
Bangalore, Karnataka
01.2017 - 03.2017
  • Analyzing client information and determining client status under the tax file.
  • Cross verifying the tax forms and classifying information collected into different subheads.
  • Filling tax returns for expatriates Calculate tax owed or refunds for the client Calculating the tax credits for which the client may be eligible for the foreign income they earned by checking tax treaties of different countries.
  • Contacting the client to cross-verify the documents submitted for tax purposes Requesting further documents and information from clients for the completion of tax returns .

Education

PG Diploma in Forensic Accounting - Accounting

Seneca College of Applied Arts And Technology
North York, ON
04.2020

PG Diploma in Human Resources Management - Human Resources Management

Seneca College of Applied Arts And Technology
North York, ON
08.2019

Bachelor of Commerce - Finance

Christ University
Bangalore
04.2018

Skills

  • Decision Making skills
  • Communication skills
  • Bookkeeping
  • Analytical thinking
  • In depth knowledge about Canadian Registered IA accounts
  • Trade execution
  • In depth knowledge on derivatives & options
  • Interpersonal communications
  • Demonstrates proficiency in Microsoft suite, One Drive, MS Project, Microsoft Excel, Pivots, Outlook, and PowerPoint
  • Margin calculation and complex reorganization understanding

Timeline

Investment Services Representative

RBC Direct Investing
03.2021 - Current

Banking Call Centre Agent

Single Point
12.2020 - 03.2021

Book Keeper

Royal Agencies
05.2018 - 08.2018

Intern Tax Consultant

Ernst & young (Global delivery services)
01.2017 - 03.2017

PG Diploma in Forensic Accounting - Accounting

Seneca College of Applied Arts And Technology

PG Diploma in Human Resources Management - Human Resources Management

Seneca College of Applied Arts And Technology

Bachelor of Commerce - Finance

Christ University

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Koshy Kakkuzhiyil Thomas