Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karissa Stephens

Burlington,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
07.2018 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Supported training efforts for new hires, sharing knowledge of coffee-making techniques and customer service standards.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Sanitized equipment and wiping down counters and tables to prevent the spread of germs.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained regular and consistent attendance and punctuality.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Team Leader

Mcdonalds
04.2014 - 12.2018
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Implemented employee recognition programs that boosted morale and increased retention rates within the team.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.

Education

Faculty of Health - Kinesiology

York University
Toronto, ON
06.2024

Skills

Ability to manage and organize information

Positive attitude and behaviour

Willingness to keep learning

Problem-solving skills

Time management skills

Reliability

Customer service skills

Attention to detail & well organized

Verbal communication skills

Certification

Certificate in Aging

  • [Faculty of Health], [York University] - [2023-2024]


ICCPR Cardiovascular Rehabilitation Foundations Certification

  • [Faculty of Health], [Globalcardiacrehab]- [2021]

Timeline

Barista

Starbucks
07.2018 - Current

Team Leader

Mcdonalds
04.2014 - 12.2018

Faculty of Health - Kinesiology

York University

Certificate in Aging

  • [Faculty of Health], [York University] - [2023-2024]


ICCPR Cardiovascular Rehabilitation Foundations Certification

  • [Faculty of Health], [Globalcardiacrehab]- [2021]

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Karissa Stephens