RIDWAN LAWAL
LONDON,ON
Summary
Dedicated and results-oriented Customer Service Representative with over 5years of experience in delivering exceptional support to customers with proven track record of resolving inquiries, complaints, and issues promptly and effectively. Proficient in upselling and promoting value-added services and products to enhance customer satisfaction and drive revenue growth.
Overview
6
6
years of professional experience
Work History
Retail Customer Service Advisor
Smile Communications
08.2013 - 11.2016
- Assisted customers in product selection, provided recommendations, and addressed inquiries
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled transactions through the POS system and processed payments accurately.
- Resolved customer complaints and ensured customer satisfaction in a conducive call center environment
- Collaborated with team members to achieve sales targets
- Responded to customer needs through competent customer service and prompt problem-solving.
- Fix customers issues via all means of available communication
Retail Intern
Smile Communications
04.2011 - 08.2013
- Gained exposure to various aspects of retail operations, including merchandising and inventory management
- Assisted in creating eye-catching displays to attract customers' attention and boost sales
- Conducted product research to stay updated on features and benefits
- Participated in sales events and promotions to drive foot traffic to the store
- Shadowed experienced sales associates to learn effective sales techniques
Education
Graduate Degree - Software And Information Systems Testing
Fanshawe College
London, Ontario08.2024
Master of Science - Economics
University of Ibadan
Nigeria09.2013
Skills
- Customer interaction
- Sales techniques
- Microsoft office and Web Interface Expert
- Customer Support
- Customer Service
- Complaint Resolution
- Upselling
- Product knowledge
- Promotional Events
- Lead generation
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Achieved sales target for 6 months consecutively through effectively sales conviction approach.
Timeline
Retail Customer Service Advisor
Smile Communications
08.2013 - 11.2016
Retail Intern
Smile Communications
04.2011 - 08.2013
Graduate Degree - Software And Information Systems Testing
Fanshawe College
Master of Science - Economics
University of Ibadan
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