HALEY FLORELL
Thunder Bay
Summary
Driven by a pursuit of excellence as an aspiring world champion in wrestling. Strong background in maintaining cleanliness and hygiene, bringing a professional approach and high standards to every task. Reliable and thorough cleaning practices consistently contribute to creating a healthier environment. Thrives in team-oriented environments, emphasizing collaboration and adaptability to meet changing needs. Skilled in using various cleaning tools and strictly adheres to safety procedures.
Overview
3
3
years of professional experience
Work History
Cleaner
Crystal Clear Cleaning Solutions
10.2023 - Current
- Maintain trust with clients as a key holder to over 6 institutions
- Routinely update detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
- Identify repair needs and major maintenance concerns, and escalate issues to management.
- Organize and use industrial cleaning products following strict safety procedures.
- Handle equipment, chemicals, and materials properly and with caution.
- Clean and sanitize bathrooms, kitchens and other similar areas according to established protocols.
- Maintain industrial office and school environments by cleaning, dusting, sweeping, vacuuming, and mopping designated facility areas on a schedule
Landscaping Laborer
T & G Landscaping (WINTEC)
04.2023 - 09.2023
- Supervised and trained new employees.
Safely and effectively operated skid steers, loaders, and various hand tools. - Prepped, graded 10,000+ sq ft land for topsoil, laid sod, and maintained sod for the City of Winnipeg.
- Increased productivity through effective communication with supervisors and colleagues regarding task progress and potential issues encountered during construction.
- Promoted a positive work environment by cooperating with team members and consistently demonstrating a strong work ethic.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Receptionist
Jerry's Hair Salon and Day Spa
12.2022 - 04.2023
- Key holder duties: opening, closing, general maintenance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Performed approximately 30 financial transactions, including debit, credit, and cash per day.
- Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Serving and Banquet Staff
Hilton Garden Inn
11.2021 - 12.2022
- Anticipated and responded to customer needs diplomatically, patiently, and swiftly.
- Increased sales by 2% through upselling higher-end products to customers.
- Trained new staff members on proper serving techniques, company policies, and customer service best practices.
- Coordinated with other departments to seamlessly execute large-scale events, resulting in positive client feedback.
- Assisted customers with information regarding menu offerings and nutrition information.
- Improved overall efficiency of banquet operations by suggesting workflow enhancements that reduced labor costs and increased profitability.
- Followed 20+ contracts from idealization to completion.
- Processed financial transactions.
- Staged/maintained/cleared food and cleanliness for breakfast buffets, meetings, weddings, and events.
Education
Bachelor Outdoor Recreation, Parks And Tourism - Honors in Nature Based Therapy
Lakehead University
Thunder Bay, ON04-2028
GED -
Prince George Senior Secondary
PRINCE GEORGE, BC01.2018
Skills
- Advance interpersonal and team skills
- Communication
- Time management
- Flexible
- Friendly, positive attitude
- Teamwork and collaboration
- Calm under pressure
- Exceptional customer service
Timeline
Cleaner
Crystal Clear Cleaning Solutions
10.2023 - Current
Landscaping Laborer
T & G Landscaping (WINTEC)
04.2023 - 09.2023
Receptionist
Jerry's Hair Salon and Day Spa
12.2022 - 04.2023
Serving and Banquet Staff
Hilton Garden Inn
11.2021 - 12.2022
Bachelor Outdoor Recreation, Parks And Tourism - Honors in Nature Based Therapy
Lakehead University
GED -
Prince George Senior Secondary
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