KKELSEY M DUNSMORE
Half Moon Bay
Summary
Dynamic professional with extensive experience in customer service and management, notably as a Center Manager at Carhop Proven expertise in safety management and float operations, driving cost reduction and enhancing team performance. Adept at building relationships and resolving conflicts, ensuring exceptional service delivery and operational efficiency
Overview
11
11
years of professional experience
Work History
Carrier
Roadie
08.2024 - Current
- Transported parcels according to schedule to meet delivery expectations
- Communicated with dispatchers to receive assignments and report any issues encountered during deliveries
- Delivered packages to customers within designated timeframes
Host
Giorgios
12.2021 - Current
- Answered phone calls and provided information on menu items, specials, and operating hours
- Managed reservations using reservation management software
- Provided superior customer service by promptly greeting and welcoming guests
Property Inspection
Mueller Reports
07.2024 - 08.2024
- Evaluated property conditions with direct inspections and values through comparisons to market dynamics
- Performed and documented routine inspection and maintenance activities
- Estimated current property values based on location, community services and building features
Customer Success Specialist
Adroit Advance Technologies
12.2019 - 04.2021
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively
- Maintained customer records by updating account information in database
- Answered customer inquiries via phone, email, and chat
Center Manager
Carhop
02.2018 - 12.2019
- Trained new employees on company policies, procedures, and job responsibilities
- Established relationships with vendors to secure competitive pricing on products and services
- Maintained long-term revenue streams with careful management of client relationships, generating repeat business, and consistent referrals
District Manager in Training
Ace Cash Express
04.2014 - 02.2018
- Contributed to business success through good relationship building with employees, customers and outside vendors
- Kept paperwork updated with internal standards and legal requirements
- Oversaw employee recruitment, training and onboarding processes
Education
Associate in Science (AS) - Cyber Security and Information Systems
Consumnes River College
Elk Grove04.2021
Skills
- Safety management
- Shipping operations
- Float management
- Warehouse management
- Cost reduction
Languages
Spanish
Professional Working
Timeline
Carrier
Roadie
08.2024 - Current
Property Inspection
Mueller Reports
07.2024 - 08.2024
Host
Giorgios
12.2021 - Current
Customer Success Specialist
Adroit Advance Technologies
12.2019 - 04.2021
Center Manager
Carhop
02.2018 - 12.2019
District Manager in Training
Ace Cash Express
04.2014 - 02.2018
Associate in Science (AS) - Cyber Security and Information Systems
Consumnes River College
Similar Profiles
Matt MusilMatt Musil
Delivery Driver at ROADIEDelivery Driver at ROADIE
Thomas CainThomas Cain
Delivery Driver at RoadieDelivery Driver at Roadie
Samuel ThomasSamuel Thomas
Driver at RoadieDriver at Roadie