Brooklyn Bittman
Lethbridge
Summary
Professional shift supervisor with strong leadership skills and a focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high-performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering a productive and positive workplace. Advocates for maintaining a supportive and driven work atmosphere and demonstrates honesty and integrity by demonstrating not only personal values, but those of the business as well. Performs well under pressure and thrives in fast-paced high-volume environments.
Overview
7
7
years of professional experience
Work History
Shift Lead/Baker
Crumbl Cookies
02.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Server
Blanco Cantina
05.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Bartender
The Duke Pub
09.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
FOH SUPERVISOR
FIRESTONE RESTAURANT AND BAR
04.2022 - 07.2022
- Managed day-to-day FOH operations to drive quality, standards and meet customer and employer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
SERVER
FIRESTONE RESTUARANT AND BAR
03.2020 - 07.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
CASH OFFICE
FIRESTONE RESTAURANT AND BAR
04.2021 - 10.2021
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Prepared tip-out envelopes and cash for employees
- Sorted and counted coin and currency
- Researched and resolved account discrepancies.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
BARTENDER
FIRESTONE RESTAURANT AND BAR
03.2020 - 10.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
HOSTESS
FIRESTONE RESTAURANT AND BAR
12.2018 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
BUSSER
LUIGIS RESTAURANT
12.2017 - 11.2018
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Education
Bachelor of Arts - Philosophy
University of Lethbridge
Lethbridge05-2025
High School Diploma -
Catholic Central High School
Lethbridge, AB03.2020
Skills
- Customer service experience and knowledge
- Excellent conflict resolution
- Strives for high degree of performance improvement
- Money handling, and data entry experience
- Efficient and confident multi-tasker
- Food and beverage service trained
- Restaurant operation knowledge and training for many years
- Maintained healthy, positive and communicative leadership role
- Responsible, reliable, and trustworthy
- Excellent and responsible time management
- Friendly, ambitious, charismatic and hard worker
Hobbies
-an avid recreational reader
-current ringette player of many years
-enjoys the outdoors whilst on hikes, camping trips, and outings
-recreational writer of short stories and poetry
Timeline
Shift Lead/Baker
Crumbl Cookies
02.2024 - Current
Server/Bartender
The Duke Pub
09.2022 - 07.2023
Server
Blanco Cantina
05.2022 - 11.2023
FOH SUPERVISOR
FIRESTONE RESTAURANT AND BAR
04.2022 - 07.2022
CASH OFFICE
FIRESTONE RESTAURANT AND BAR
04.2021 - 10.2021
SERVER
FIRESTONE RESTUARANT AND BAR
03.2020 - 07.2022
BARTENDER
FIRESTONE RESTAURANT AND BAR
03.2020 - 10.2020
HOSTESS
FIRESTONE RESTAURANT AND BAR
12.2018 - 03.2020
BUSSER
LUIGIS RESTAURANT
12.2017 - 11.2018
High School Diploma -
Catholic Central High School
Bachelor of Arts - Philosophy
University of Lethbridge
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