K. JUNE PARTRIDGE

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance (ie: providing support on site TEAMs chat)
• Excellent communication skills, both verbal and written - consistently achieving 100% QA
• Passionate about learning and committed to continual improvement - regular contributor on iD8
• Adaptable and proficient in learning new concepts quickly and efficiently.

*returned to same role in-branch at the end of 1 year contract

*same duties as previous Resource role

• Enhanced customer satisfaction by providing personalized banking solutions tailored to individual needs.
• Increased client retention through exceptional relationship-building and proactive problem-solving skills.
• Streamlined branch operations by collaborating with team members to optimize efficiency and improve workflow processes.
• Assisted customers in opening new accounts/products, ensuring thorough understanding of available product details and services.
• Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
• Processed applications diligently, and accurately to reduce processing time and increase approval rates for qualified borrowers.

• Enhanced customer satisfaction by promptly addressing inquiries, providing accurate information, and fulfilling customer requests in a timely manner.
• Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
• Provided personalized assistance to customers, tailoring solutions to best meet their individual needs.
• Employed active listening skills to accurately understand customer concerns and address them effectively.
• Assisted in helping new employees on company policies, procedures, and best practices for delivering exceptional service.
• Increased customer retention rates through consistent delivery of outstanding service experiences.

• Travelled the London (Ontario) and surrounding area.
• Maintained relationships with Long Term Care Centres by conducting in-service reviews on products being used in the homes, reviewed resident usage to ensure the appropriate product was assigned to each resident. Create reports for the regional manager concluding each visit, recording observations and possible recommendations.
• Represented Attends in Shopper's Home Health locations across Ontario - answering questions, promoting product.

• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace and patient rooms.
• Expedited document processing with accurate data entry and timely filing.
• Increased customer satisfaction by providing professional and courteous front desk support.

• Provided thorough, detailed feedback/recommendations, and ongoing support to vendors maintaining the TD Offshore Inbound Call Centre.
• Analyzed calls and customer feedback to identify trends and make recommendations for process improvements. Shared data collected to highlight improvements and trends.
• Developed training materials to ensure consistent delivery of exceptional customer service across the team.
• Enhanced customer satisfaction by addressing and resolving customer inquiries and concerns promptly with follow up calls to the customer.
• Build excellent rapport with our vendors by creating trust and respect. Providing encouragement to the Vendor with each interaction.

• Enhanced team performance with effective communication strategies, promoting collaboration and problem solving.
• Established strong relationships with external partners to secure additional resources when needed.
• Resolved customer complaints with empathy and problem solving to maintain customer loyalty.
• Subject matter expert to effectively provide guidance and support to specialists taking customer calls.
• Assessed individual needs with attentive questioning techniques, offering recommendations based on their specific requirements.
• HIGHLIGHTS - Opportunity to participate in a Team Leader role for a group of EasyLine New Hires providing coaching, feedback, goal setting & review to help specialists acclimatize to the new role.
• Successfully contributed to Business Planning meetings to develop new processes for the team to save time for themselves, as well as EasyLine specialists.

• Developed strong client relationships through consistent communication and attentive service.
• Increased sales revenue with targeted marketing campaigns and strategic product positioning.