Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Krista Kingsland

Kitchener,ON

Summary

Steadfast Customer Service and Accounting Rep familiar with managing multimillion-dollar business operations. Successfully optimizes frameworks and cultivates cohesive teams to meet and exceed financial goals. Excellent reporting, record keeping and relationship-building abilities.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Rep/Sales Rep/Accounts Manager

Papro Wine Cellars And Consulting
09.2019 - 01.2023
  • Generated financial and operational reports to assist management with business strategy.
  • Managed accounting operations for projects via QuickBooks, including all AP and AR company wide.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Identified partnership opportunities and established favorable business connections.
  • Responsible for all social media on numerous platforms including Facebook, Instagram, HOUZZ, Pinterest, YouTube and on our website (as well as our sister company's complete social media).
  • Assisted in hiring of carpenters/general labourers as needed.
  • Executive Assistant to Company Owners and Lead Designer.

Assistant Manager - PT

Pizzaiolo Gourmet Pizza
04.2010 - 09.2019
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Participated in human resources duties; recruitment of candidates, hiring, and training new hires.
  • Weekly Payroll and Accounting (AP and AR).
  • Efficiently coordinating large catering orders and maintaining a professional and friendly experience for dine-in customers.
  • Open and Close duties.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Office Administrator - PT

TSE
09.2012 - 08.2019
  • Created invoices, managed accounts, performing collection calls and following up with clients.
  • Acted as the team contact for scheduling and organizing appointments with shippers and receivers.
  • Efficiently communicated with team members, such as drivers.
  • Maintained customs, pre-arrival notifications, and shipments.

C3 Coordinator/Online Sales Rep/Collections Agent

Canadian Linen And Uniform
10.2013 - 03.2016
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Persistently reached out to customers with past due accounts to recover lost revenue.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained online customer sales accounts.
  • Ordering and tracking of large orders via online storefront.
  • Ability to work in several departments with minimal training and supervision.
  • Responsible for coordinating and settling 89 driver routes, daily.
  • Complete knowledge in ABS Solutions Customer Software.
  • Experience with PENN Emblem Software, EDM Citrix Software.

Customer Service Specialist/Accounts Manager

Camarra Ristorante
07.2006 - 01.2010
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Provided primary customer support to internal and external customers.
  • Maintained and managed customer files and databases.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted with Payroll, AR and AP.

Education

High School Diploma -

Monsignor Fraser College
Toronto, ON

No Degree - English Language And Literature

George Brown College
Toronto, ON

Skills

  • Weekly Payroll
  • Accounts Payable and Accounts Receivable
  • Overcoming Objections
  • Account Management
  • Customer Rapport
  • Vendor Management
  • New Account Creation
  • Employee Mentoring
  • Customer Relationship Management
  • Order Management
  • Payment Collecting
  • Credit and Collections

Certification

  • First Aid Training

Timeline

Customer Service Rep/Sales Rep/Accounts Manager

Papro Wine Cellars And Consulting
09.2019 - 01.2023

C3 Coordinator/Online Sales Rep/Collections Agent

Canadian Linen And Uniform
10.2013 - 03.2016

Office Administrator - PT

TSE
09.2012 - 08.2019

Assistant Manager - PT

Pizzaiolo Gourmet Pizza
04.2010 - 09.2019

Customer Service Specialist/Accounts Manager

Camarra Ristorante
07.2006 - 01.2010

High School Diploma -

Monsignor Fraser College

No Degree - English Language And Literature

George Brown College

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Krista Kingsland