Kizzy English
North Vancouver,BC
Summary
Personable and dedicated Customer Service Representative with extensive experience in the airline industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Financial Services Representative
Vancity
North Vancouver, British Columbia
03.2022 - Current
- Fostered relationships with new and existing members through excellent customer service skills.
- Educated members about different types of products available from Vancity's portfolio.
- Utilized CRM systems to track client interactions, transactions, and progress towards financial goals.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to members.
- Implemented Vancity's financial strategies to grow and develop long-lasting, value-based member relationships.
- Guided customers toward better credit mobility through good financial choices.
- Established strong and positive working relationships within Vancity and the community to contribute to team success.
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
Flight Attendant
WestJet
Richmond, BC
11.2007 - 12.2021
- Exhibited superior customer service skills throughout all challenging working environments by facilitating customer needs in a professional fashion while showcasing WestJet core brand values.
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
- Dealt with mechanical and passenger emergencies according to standards.
- Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
- Lead junior team members in proper duties and company regulations.
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delay
Ticketing Agent
BC Ferries
West Vancouver, BC
05.2021 - 10.2021
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Secured customer tickets using computer-based software ticketing system.
- Assisted customers at box office or will call areas by responding to wide range of questions, inquiries and issues.
- Balanced and reconciled cash drawer at end of shift.
- Applied coupons, processed discounts and explained sales policies to customers.
Personal Assistant
American Apparel
Montreal, QC
04.2007 - 11.2008
- Organized personal and professional calendars, including reminders for upcoming meetings and events.
- Researched and collected options for best pricing on hotels, flights and home furnishings.
- Managed incoming and outgoing correspondence, including mail, email and faxes.
- Planned and coordinated travel arrangements and logistics for out-of-town functions.
- Screened telephone calls and inquiries and directed as appropriate.
- Attended business meetings and took meeting minutes.
- Checked and opened mail, including bills and invoices.
Team Leader
Sears
Vancouver, BC
08.2006 - 04.2007
- Fostered positive employee relationships through effective communication, training and development coaching.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
Assistant Store Manager
Below The Belt
Richmond & West Vancouver, BC
08.2000 - 08.2006
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Supervised team members in processing credit, debit, and cash payments to streamline sales.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education
High School Diploma -
Delta Secondary
Ladner, BC06.2000
General Studies
Kwantlen Polytechnic University 2000-2001
Richmond, BCMS-Office
Capilano University
North Vancouver, BC04.2021
Skills
- Company culture and values
- Brand promotion
- Public interaction
- Emergency situations management
- FAA regulations
- Safety procedures
- Leadership
- First Aid/CPR
- Problem resolution
- MS Office - Power Point, Excel and Word
Timeline
Financial Services Representative
Vancity
03.2022 - Current
Ticketing Agent
BC Ferries
05.2021 - 10.2021
Flight Attendant
WestJet
11.2007 - 12.2021
Personal Assistant
American Apparel
04.2007 - 11.2008
Team Leader
Sears
08.2006 - 04.2007
Assistant Store Manager
Below The Belt
08.2000 - 08.2006
High School Diploma -
Delta Secondary
General Studies
Kwantlen Polytechnic University 2000-2001
MS-Office
Capilano University
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